Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Oluwasegun E. Makinwa

Alagbado,Lagos

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Specialist

Financial, Blue Ridge
01.2021 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Monitored systems in operation and quickly troubleshot errors.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.

I.T. Assistant

Shongai Packaging Limited, Sango
07.2018 - 12.2019
  • Responded to queries on phone, via email or through IT ticketing system.
  • Installed and configured software and hardware.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Gathered and translated project requirements and collaboratively worked to define scope and milestones.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured and tested new software and hardware.
  • Helped streamline repair processes and update procedures for support action consistency.

I.T. Assistant

Federal University of Agriculture
05.2017 - 04.2018
  • Marketed library’s many services to students and other visitors through active communication
  • Maintained accurate records and confidentiality of library book and periodical inventory
  • Handled processing for books, audio-visual, and computer software
  • Assisted patrons with library’s computer and provided information on logging on to the Internet
  • Kept detailed records of lending transactions and library users
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Installed and configured software and hardware.
  • Responded to queries on phone, via email or through IT ticketing system.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Gathered and translated project requirements and collaboratively worked to define scope and milestones.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

Bachelor of Science - Computer Science

Ekiti State University

Certificate -

Nigerian Navy Primary School

Secondary School Certificate -

Logic International High School

Primary School Certificate -

Caleb International School, Pakistan Embassy College

Skills

  • Technical Issue Analysis
  • Application Installations
  • Debugging
  • Application Support
  • Technical Reporting
  • Project Implementation
  • System Upgrades
  • Technical Documentation
  • Software Implementation
  • Troubleshooting
  • Information Protection

Certification

  • Certified IT SPECIALIST


Languages

English
Native or Bilingual

Timeline

IT Specialist

Financial, Blue Ridge
01.2021 - Current

I.T. Assistant

Shongai Packaging Limited, Sango
07.2018 - 12.2019

I.T. Assistant

Federal University of Agriculture
05.2017 - 04.2018

Bachelor of Science - Computer Science

Ekiti State University

Certificate -

Nigerian Navy Primary School

Secondary School Certificate -

Logic International High School

Primary School Certificate -

Caleb International School, Pakistan Embassy College

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Oluwasegun E. Makinwa