Oluwaseun Dada
Richardson
Summary
Dedicated and compassionate healthcare-focused professional seeking admission into the Baylor Scott and White Adult Cardiography Program. Bringing hands-on patient observation experience, strong communication skills, and a commitment to patient safety and clinical excellence. Motivated to develop advanced technical and diagnostic imaging skills in cardiovascular sonography.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Independent Contractor – Rideshare Driver
Uber & Lyft
Dallas, TX
01.2023 - Current
- Delivered safe, reliable transportation services to diverse clients.
- Maintained high customer satisfaction ratings through professionalism and punctuality.
- Managed scheduling, navigation, and vehicle upkeep independently.
- Ensured compliance with traffic regulations and company safety standards.
- Demonstrated strong problem-solving skills under time-sensitive conditions.
Seasonal Patient Sitter
Martha’s Vineyard
Massachusetts
01.2024 - 01.2025
- Provided continuous one-on-one patient observation to ensure safety and prevent injury or falls.
- Monitored patient condition and promptly reported behavioral or medical changes to nursing staff.
- Assisted in maintaining a calm and supportive environment for vulnerable or high-risk patients.
- Followed hospital protocols for infection control, safety, and patient confidentiality (HIPAA).
- Demonstrated professionalism, empathy, and strong communication skills in clinical settings.
- Collaborated effectively with nurses and healthcare team members to support patient care plans.
O365 Premier Cloud Support Engineer
Microsoft Zones Inc
Dallas, Texas
06.2021 - 05.2023
- Provided world-class customer experience with every interaction.
- Engaged and empathized with customers to support and resolve technical issues through completion.
- Developed, fostered and maintained highly effective customer interaction.
- Supported installation, configuration, and support of Microsoft Office 365 on various platforms.
- Accurately documented all work performed through ticketing system including details and outcomes.
- Ensured accurate and timely resolution of all assigned issues.
- Escalated product bugs or irresolvable cases.
- Noticed trends and reported reoccurring problems.
- Updated Office 365 licenses, subscriptions and user management as necessary.
- Shared knowledge with teammates and guided them in the resolution of complex technical problems.
- Collaborated with team members to enhance the customer experience.
- Increased engagement with Office 365.
- Enforced a high-quality customer service culture.
- Stayed up to date with technological changes in the industry with internal and external training.
Education
Master of Business Administration (MBA) -
Aston University
Birmingham, United Kingdom01-2010
Associate of Applied Science - Diagnostic Medical Sonography
Dallas College
Dallas, TX12-2027
Skills
- Proven understanding of Office 365 capabilities, plans, service descriptions and features
- Good knowledge of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint, etc)
- Experience with Microsoft Windows operating system environment
- Concepts of Networking Fundamentals
- Understanding of cloud technologies and migrating on-prem to the cloud
- Exchange Server 2007/2010/2013
- Exchange Administration skills
- Active Directory
- DNSP
- Powershell
- O365 administration and set up
- MX Records
- Setting up Outlook
- Experience identifying host providers
- Sound knowledge of O365 Technical Architecture
- Azure
- Patient Monitoring & Safety Awareness
- Strong Interpersonal Communication
- Critical Thinking & Attention to Detail
- Medical Confidentiality (HIPAA Awareness)
- Ability to Perform Under Pressure
- Team Collaboration
- Professionalism & Ethical Conduct
- Time Management
Certification
- CompTIA IT Operations specialist – CIOS Stackable Certification 2019
- CompTIA A+ ce Certification 2019
- CompTIA Network+ ce Certification 2019
- CompTIA Security+ ce Certification 2024
Timeline
Seasonal Patient Sitter
Martha’s Vineyard
01.2024 - 01.2025
Independent Contractor – Rideshare Driver
Uber & Lyft
01.2023 - Current
O365 Premier Cloud Support Engineer
Microsoft Zones Inc
06.2021 - 05.2023
Master of Business Administration (MBA) -
Aston University
Associate of Applied Science - Diagnostic Medical Sonography
Dallas College