Oluwaseun Thompson
Customer Service Account Executive
Houston,TX
Summary
Professional with strong background in customer relations and account management, poised to drive client satisfaction and business growth. Adept at resolving complex issues, utilizing effective communication and problem-solving skills. Known for fostering team collaboration and adapting to changing priorities seamlessly. Reliable and results-driven with expertise in building lasting client relationships and delivering exceptional service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Account Executive
Jolaco Maritime Service Inc
04.2021 - Current
- Improved customer satisfaction by efficiently handling inquiries and resolving concerns.
- Cultivated client relationships, driving 12% sales growth.
- Played a pivotal role in implementing tools designed specifically for gathering and analyzing customer feedback, allowing for more informed decision-making moving forward.
- Cultivated strong professional relationships with key stakeholders within the organization to facilitate seamless problem-solving efforts on behalf of customers.
- Conducted ongoing training for new hires, contributing to the development of a skilled team of representatives.
- Managed sales cycle to maintain solid customer base.
- Resolved 85% of customer issues to improve satisfaction levels.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
Customer Sales Representative
T Mobile
02.2019 - 03.2021
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Described product highlights and benefits to help guide purchasing decisions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Customer Account Representative
A Different Creation
03.2013 - 02.2019
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced customer complaints with proactive communication and timely resolutions.
- Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
- Navigated complex billing systems to generate invoices and resolve discrepancies quickly.
Education
Associate of Arts - Business Administration And Management
Houston Community College
Houston, TX12-2026
Skills
- Customer service proficiency
- Strategic sales planning
- Analytical problem solving
- Client service optimization
- Mediation expertise
- Skilled in managing client interactions
- Sales performance improvement
- Relationship building
- Customer engagement via live chat
- Verbal and written communication
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
- CSP - Certified Sales Professional
- Sales Essentials Certificate
- Inter Personal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementCompany CulturePersonal development programsWork from home optionTimeline
Customer Service Account Executive
Jolaco Maritime Service Inc
04.2021 - Current
Customer Sales Representative
T Mobile
02.2019 - 03.2021
Customer Account Representative
A Different Creation
03.2013 - 02.2019
Associate of Arts - Business Administration And Management
Houston Community College
Similar Profiles
Naushad NarayananNaushad Narayanan
Regional Finance Manager at Navitrans - Logistics & Maritime Service ProviderRegional Finance Manager at Navitrans - Logistics & Maritime Service Provider
Carlos Hugo Ojeda O.Carlos Hugo Ojeda O.
Jefe de departamento de servicio y documentación at Coiva Maritime ServiceJefe de departamento de servicio y documentación at Coiva Maritime Service
Pulekai Lauti SongivaluPulekai Lauti Songivalu
Police Officer Sergeant at Kiribati Police Service/Police Maritime UnitPolice Officer Sergeant at Kiribati Police Service/Police Maritime Unit
Monica RayMonica Ray
Patient Care Assistant at Beloved Healthcare ServicesPatient Care Assistant at Beloved Healthcare Services
Miguel MarinMiguel Marin
Retail Sales Associate at Home DepotRetail Sales Associate at Home Depot