Oluwaseun Folakemi Adegbite
MN
Summary
A detail oriented healthcare professional with experience in Health Information Management (HIM), Release of Information (ROI), medical records handling, and mental health services. Strong background in HIPAA compliance, EHR documentation review, patient confidentiality, and healthcare customer service. Brings a trauma informed, patient centered approach with the ability to work remotely while maintaining accuracy, privacy, and regulatory standards.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Bestvalue Healthcare.
Oakdale, MN
01.2022 - Current
- Maintained accurate daily documentation related to patient care.
- Followed HIPAA and organizational confidentiality policies.
- Supported patients’ needs while working with healthcare teams.
- Assisted in implementing personalized care plans, adapting strategies to meet diverse client needs.
- Monitored client progress and reported changes to healthcare professionals, ensuring timely interventions.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Assisted with crisis intervention to deescalate challenging behavior and maintain peaceful encounters.
Mental Health Practitioner
MileStone Health
05.2025 - 12.2025
- Maintained accurate, timely, and compliant mental health documentation and progress notes in EHR systems.
- Ensured confidentiality of sensitive behavioral health records in accordance with HIPAA and ethical standards.
- Communicated effectively with clients from diverse backgrounds using trauma informed practices.
- Collaborated with interdisciplinary teams to support continuity of care.
- Followed regulatory requirements related to behavioral health documentation and information handling
Customer Service Representative
Femmy Tech Auto
Minneapolis, MN
03.2022 - 06.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
Master of Science - Counseling & Psychology
Heart Bible International University
Florida City, FL08.2025
Skills
Health Information Management (HIM)
Release of Information (ROI) Processing
Electronic Health Records (EHR/EMR)
Mental Health Documentation & Case Notes
HIPAA Compliance & Patient Confidentiality
Medical Terminology (Working Knowledge)
Microsoft Word, Outlook
Document Scanning, Indexing & Records Management
Healthcare Customer Service
Trauma Informed Communication
Remote Work & Data Security Compliance
ADDITIONAL TRAINING
- Health Information Management fundamentals
- Mental health documentation standards
- Cybersecurity studies with focus on data privacy and information protection
Timeline
Mental Health Practitioner
MileStone Health
05.2025 - 12.2025
Customer Service Representative
Femmy Tech Auto
03.2022 - 06.2024
Direct Support Professional
Bestvalue Healthcare.
01.2022 - Current
Master of Science - Counseling & Psychology
Heart Bible International University