Experienced healthcare professional bringing demonstrated leadership skills and technical knowledge. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with stakeholders and achieving the requirements for continued accreditation.
Overview
6
6
years of professional experience
Work History
Program Support Assistant
VIRGINIA COMMONWEALTH UNIVERSITY HEALTH
Richmond, VA
01.2022 - Current
Organize daily surgical schedules for surgeons, nurses, and Allied Healthcare professionals to track patients’ activity in the hospital
Assign patients to the preoperative rooms to be assessed by nurses, anesthesiologists, and surgeons before surgeries
Receive incoming phone calls and emails, and effectively communicate patient’s information to healthcare providers as required as well as accurately conveying messages to appropriate personnel
Maintain and replenish office inventory for the preoperative unit to ensure the department is fully prepared, stocked, and running effectively.
Assisted organizational efforts by filing, entering data and answering phones.
Center Director
OCTAPHARMA PLASMA, INC
Petersburg, VA
08.2021 - 12.2021
Recruited, trained, and developed solid team of professionals including assistant managers, nurses, medical screeners, phlebotomists, and training coordinators to care for more than 200 donors a day and for effective operation of the center
Facilitated meetings to discuss Key Performance Indicators (KPIs) to increase productivity and effectiveness for the center
Managed yearly budget and funds for labor, supplies and building costs for the center to promote cost effectiveness and decrease wastage
Implemented strategies to increase donor retention which resulted in a 5% growth rate over a year time span
Gathered and analyzed center data to reduce operational risks and predict performance trends accurately
Directed center meetings with leadership team and staff to enhance collaboration, maintain center culture, and taught group problem-solving
Maintained center operations while remaining in compliance with Standard Operating Procedures (SOPs), current Good Manufacturing Practices (cGMPs), and general housekeeping
Hosted internal and external audits including IQA, FDA, PPTA, OSHA, and CLIA on a yearly basis that yielded outstanding results
Attended to customers’ and staff complaints and applied problem solving skills to resolve issues.
Assistant Manager
Octapharma Plasma Center
Norfolk, VA
12.2018 - 08.2021
Created more than 50 employees’ schedules to align coverage with forecasted demands.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Recruited, trained, and developed solid team of professionals including assistant managers, nurses, medical screeners, phlebotomists, and training coordinators to care for more than 200 donors a day and for effective operation of the center
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, evaluate progress toward goals and analyzed internal processes and recommend procedural or policy changes to improve operations
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs and reduce overspending.
Assisted in gathering and analyzing center data to reduce operational risks and predict performance trends accurately
Maintained center operations while remaining in compliance with Standard Operating Procedures (SOPs), current Good Manufacturing Practices (cGMPs), and general housekeeping
Attended to customers’ and staff complaints and applied problem solving skills to resolve issues.
Training Coordinator
Octapharma Plasma Center
Norfolk, VA
06.2017 - 12.2018
Improved the training program by 80% which contributed to the center’s first outstanding internal audit in 2018
Evaluated 60 employee’s performance, the effectiveness of training programs for staff, and provided recommendations for improvement
Planned, developed, and provided staff development training programs using methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
Notified management, staff, and quality department of specific training requirements and ensure all re-certifications and training updates are performed on a timely basis
Assessed employees’ skills, performance, and productivity to identify areas of improvements monthly
Attended meetings and created presentations about training projects to staff and management team.
Education
DATA ANALYSIS CERTIFICATION -
Virginia Commonwealth University
08.2022
BOOKINGKEEPING CERTIFICATION -
Virginia Commonwealth University
08.2022
MASTER OF SCIENCE - HEALTHCARE ADMINISTRATION
Old Dominion University
04.2021
BACHELOR OF SCIENCE - HEALTH SCIENCE | PUBLIC HEALTH
University of Phoenix
05.2017
Skills
Operations Oversight
Problem Anticipation and Resolution
Recruitment, Hiring and Onboarding
Staff Scheduling
Quality Assurance
Budget Control
Employee Motivation
Excel Spreadsheets
Inventory Replenishment
Strong Problem Solver
Customer Service
Critical Thinking
Supervision & Leadership
Planning & Organizing
Training & Development
Orientation and Onboarding
Course Materials Development
Certification
Data Analysis, VCU - 2022
Book Keeping, VCU - 2022
Timeline
Program Support Assistant
VIRGINIA COMMONWEALTH UNIVERSITY HEALTH
01.2022 - Current
Center Director
OCTAPHARMA PLASMA, INC
08.2021 - 12.2021
Assistant Manager
Octapharma Plasma Center
12.2018 - 08.2021
Training Coordinator
Octapharma Plasma Center
06.2017 - 12.2018
DATA ANALYSIS CERTIFICATION -
Virginia Commonwealth University
BOOKINGKEEPING CERTIFICATION -
Virginia Commonwealth University
MASTER OF SCIENCE - HEALTHCARE ADMINISTRATION
Old Dominion University
BACHELOR OF SCIENCE - HEALTH SCIENCE | PUBLIC HEALTH
Education and Quality Coordinator at Virginia Commonwealth University Health SystemEducation and Quality Coordinator at Virginia Commonwealth University Health System
Staff Nuclear Medicine Technologist at Virginia Commonwealth University Health SystemStaff Nuclear Medicine Technologist at Virginia Commonwealth University Health System
Nursing Student-Senior Synthesis: Pediatric ICU at Virginia Commonwealth University Health SystemNursing Student-Senior Synthesis: Pediatric ICU at Virginia Commonwealth University Health System
Immigration Specialist at Virginia Commonwealth University Health System Authorization (VCUHSA)Immigration Specialist at Virginia Commonwealth University Health System Authorization (VCUHSA)