Oluwaseyi Banjo
Spring Valley,NY
Summary
Expert Attorney accomplished in building and winning cases. Talented in understanding intricacies behind laws and crafting persuasive oral arguments and written positions. Dedicated to clients' needs and goals.
Overview
16
16
years of professional experience
Work History
Legal Imaging Specialist
The Salvation Army Eastern Territory
West Nyack, NY
12.2020 - Current
- Meeting with clients to identify their needs, editing and scanning legal images, performing color corrections on photographs and other forms of image manipulation, and creating digital readings of photos and video.
- Maintain all confidential personnel files.
- scan, organize, and archive documents of a company's legal transactions making sure the scanning quality is as expected, documents are legible and usable for the appropriate purposes.
- Verified accuracy and integrity of supplied data against established standards.
- Converted documents for specific personnel or project needs.
- Scanned and cleaned up documents using the database
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Set up, optimized and enforced consistent document management policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Senior Litigation Attorney
Adekunle Olufunmilayo & Co
Lagos State, LA
10.2014 - 12.2016
- Assisted legal staff with collation and organization of case documentation and administrative tasks.
- Performed variety of automated support tasks necessary to prepare, organize, index, develop and manage exhibits, evidence and data relevant to cases.
- Interviewed clients on interrogatories and recorded answers in writing, reviewing answers with attorneys and preparing answers in final form for submission.
- Consulted with attorneys and case teams to establish workflows supporting efficient document reviews.
- Assisted litigation teams on legal automation requirements and systems capabilities to facilitate investigatory or litigation decisions, trial preparation and trial presentation.
- Analyzed work product and created document productions using database platforms and performing quality control reviews and revising or improving documents where appropriate.
- Tracked, stored and organized data in accordance with proper chain of custody protocols.
- Applied basic knowledge of civil and criminal procedures, court requirements and district practices to implement applications needed for criminal cases and matters.
- Conducted client meetings to discuss and gather key information necessary for upcoming depositions and arbitrations.
- Attentively supervised court sessions while maintaining attendant records for court proceedings.
Customer Service Representative
MTN Satellite Communications
Lagos State, LA
08.2010 - 09.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
Education
Bachelor of Arts - Law
University of Ibadan
Ibadan, Oyo State, Nigeria.02.2006
Skills
- Electronic document preparation
- Project support
- Data representation
- Attention to detail
- Persuasive communication
- Organizational skills
- Interpersonal skills
- Time management
- Analytical and research skills
- Problem resolution
- Good work ethic
- Conflict resolution
- Team building
Languages
English
Full Professional
Timeline
Legal Imaging Specialist
The Salvation Army Eastern Territory
12.2020 - Current
Senior Litigation Attorney
Adekunle Olufunmilayo & Co
10.2014 - 12.2016
Customer Service Representative
MTN Satellite Communications
08.2010 - 09.2012
Bachelor of Arts - Law
University of Ibadan