Oluwaseyi J. Adegunle

. Representing the face of the company and providing excellent service to residents, and meeting their needs promptly.

. Maitaining accurate communications between the building manager and the residents, and paying attention to details.

• Skilled at working independently and collaboratively in a team environment.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Excellent communication skills, both verbal and written.

. Maintaining high ethical standards and professionalism, and representing company with integrity and dedication.

. property presentations: presenting and locations to potential residents/ tenants.

. parking lots management.

. Managements of packagees in terms of receiving, inputing and output records, arrangemets in the package room, distribution of magazines and news letters.

. Maintaining communications between building maitainance department and residents.

. Time management and planning for daily task for guest with different needs.

. Making reservations of various building facilities for residents and guests.

. Cleaning and arrangements of lobby/ reception areas and environments.

• Handled high-pressure situations withging large parties or unexpected events during busy shifts.
• Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
• Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
• Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
• Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Developed strong working relationships with team members, fostering a positive work environment.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.