OLUWASEYI JONES
Joliet
Summary
Dynamic and detail-oriented Claims/Fraud Analyst with extensive experience in fraud detection and prevention within the financial sector. Proven track record of resolving fraud cases through meticulous investigations, resulting in significant reductions in financial losses and unauthorized transactions. Skilled in identifying high-risk fraud patterns and implementing data-driven strategies that enhance detection accuracy and streamline review processes. Adept at collaborating with law enforcement on complex investigations, contributing to successful fund recoveries. Strong analytical abilities, coupled with a commitment to maintaining confidentiality and delivering actionable insights to senior management, drive informed decision-making and strengthen overall fraud prevention strategies.
Overview
7
7
years of professional experience
Work History
Credit Card Fraud Analyst
JPMorgan Chase
Elgin
01.2025 - Current
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Verified all incoming calls related to suspected fraudulent activities before taking action.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Identified and investigated fraudulent transactions by reviewing credit card applications and transaction histories.
- Utilized advanced analytics tools to identify anomalies within large datasets.
- Monitored customer accounts for any suspicious activity or unauthorized use of cards.
- Analyzed customer data to detect suspicious activity, such as multiple accounts opened in a short period of time or large purchases made with little or no money down.
- Responded promptly to inquiries from customers regarding suspicious charges on their accounts.
- Provided guidance to customers on how to protect themselves from fraudulent activities associated with their cards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Claims/Fraud Analyst
Santander Consumer USA
10.2022 - 02.2024
- Resolved 95% of fraud cases through thorough investigations and optimized fraud detection processes
- Played a key role in achieving reductions in financial losses and unauthorized transactions while enhancing reporting accuracy and collaboration with law enforcement
- Successfully resolved over 95% of fraud cases through meticulous investigations, reducing financial losses and protecting customer assets
- Identified and mitigated high-risk fraud patterns, resulting in an improvement in fraud detection accuracy
- Streamlined the fraud review process, reducing investigation turnaround times and enhancing case resolution efficiency
- Managed an average of 10 complex customer inquiries per week, resolving complaints efficiently while maintaining strict confidentiality of financial records
- Collaborated with law enforcement on complex fraud cases, leading to the recovery of funds in multiple high-value investigations
- Improved fraud reporting accuracy by implementing enhanced data analysis techniques, leading to a huge reduction in false positive alerts
- Played a key role in optimizing fraud prevention filters, contributing to a significant decrease in unauthorized transactions
- Delivered actionable insights to senior management, driving more informed decisions that strengthened the organization's overall fraud prevention strategy
AML/Fraud Analyst
First American Bank
03.2020 - 08.2022
- Led the identification and investigation of fraudulent activities by analyzing large datasets and monitoring domestic and international transactions, including wire transfers, ACH payments, and monetary instruments
- Leveraged high potential and results-driven efforts, which resulted in uncovering complex fraud schemes, helping mitigate financial losses for the bank
- Identified and escalated over 100 high-risk fraud cases to the Financial Intelligence Unit (FIU), contributing to the prevention of significant financial loss
- Conducted detailed analysis of Suspicious Activity Reports (SARs) using the FinCEN database, uncovering fraud patterns that led to improved detection methods
- Successfully reduced fraud impact by contacting customers directly during suspicious activities, minimizing financial damage and enhancing customer trust
- Collaborated with cross-functional teams to analyze emerging fraud trends, implementing new strategies that reduced fraudulent activity
- Developed comprehensive research documentation to support risk-based decision-making, leading to more effective resolutions of escalated fraud incidents
- Streamlined transaction monitoring processes for both international and domestic transactions, improving the accuracy of fraud detection
- Played a key role in the continuous improvement of fraud prevention measures through data-driven insights and collaborative problem-solving sessions with internal teams
AML/BSA Analyst
Busey Bank
11.2017 - 02.2020
- Played a pivotal role in enhancing compliance and fraud prevention measures by identifying business improvements and implementing effective solutions
- Leveraged strong analytical skills to detect suspicious behaviors and vulnerabilities, safeguarding the bank's operations
- Conducted daily reviews of customer risk alerts in alignment with the US Patriot Act and Bank Secrecy Act, successfully identifying and escalating high-risk cases for further investigation
- Developed and recommended mitigation strategies for identified threats and vulnerabilities, leading to a significant reduction in potential fraud incidents
- Analyzed complex investigations and delivered concise, actionable reports to management, facilitating informed decision-making on compliance issues
- Utilized bank resources effectively to conduct thorough investigations, contributing to an increase in the identification of suspicious activities
- Maintained a comprehensive understanding of Bank Secrecy Act regulations and Anti-Money Laundering laws, ensuring adherence to compliance standards across all operations
- Conducted periodic internal account and customer reviews, identifying and reporting potentially suspicious activities that enhanced the bank's overall risk management framework
- Collaborated with cross-functional teams to develop and implement process improvements, resulting in enhanced efficiency in compliance operations
Education
Bachelor of Science - Biochemistry
Lagos State University
Lagos, Nigeria10.2015
Skills
- Data Analysis Tools
- Fraud Detection Software
- Case Management Systems
- Transaction Monitoring Systems
- Reporting Software
- Microsoft Office Suite
- Data Visualization Tools
- Fraud Prevention Filters
- Fraud Detection and Prevention
- Claims & Transaction Monitoring
- Suspicious Activity Report Drafting
- Anti-Money Laundering Compliance
- BSA Adherence & KYC Practices
- Investigative Report Writing
- Government Regulatory Methodologies
- Terrorist Financing Risk Mitigation
- Advanced Analytical Skills
- Comprehensive Case Management
- Cross-Functional Collaboration
- Customer Relationship Management
- Strategic Problem Solving
- Effective Communication Skills
- Detail-Oriented Approach
Timeline
Credit Card Fraud Analyst
JPMorgan Chase
01.2025 - Current
Claims/Fraud Analyst
Santander Consumer USA
10.2022 - 02.2024
AML/Fraud Analyst
First American Bank
03.2020 - 08.2022
AML/BSA Analyst
Busey Bank
11.2017 - 02.2020
Bachelor of Science - Biochemistry
Lagos State University
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