OLUWATOBI OLADIMEJI-AKANJI
The Bronx,NY
Summary
Dynamic business owner with a proven track record at Mattibot Leather Works, enhancing customer experience through strategic operational improvements. Skilled in customer relations and inventory management, I trained staff to deliver exceptional service, resulting in increased customer loyalty and satisfaction. Driven to identify growth opportunities and optimize processes for success.
Overview
10
10
years of professional experience
Work History
Business Owner
Mattibot Leather Works
09.2019 - 08.2025
- Developed and implemented operational strategies to enhance customer experience.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Trained and mentored staff on best practices for service delivery and product knowledge.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
Customer Service Representative
GADGETS HOME NIG LTD
12.2015 - 01.2018
- Assisted customers in troubleshooting product issues, ensuring timely resolution and satisfaction.
- Processed customer orders efficiently, maintaining accuracy in inventory management systems.
- Provided product information and recommendations to enhance customer experience and support sales goals.
- Collaborated with team members to streamline communication processes, improving response times to inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BBA - Human Resources Management
University of Cape Coast
Ghana 06.2015
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Timeline
Business Owner
Mattibot Leather Works
09.2019 - 08.2025
Customer Service Representative
GADGETS HOME NIG LTD
12.2015 - 01.2018
BBA - Human Resources Management
University of Cape Coast
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