OLUWATOMILAYO OGUNFIDODO
Statesboro,USA
Summary
Seeking an engaging internship position aimed at skill enhancement, practical experience acquisition, and value addition to an innovative organization. With a solid background in Computer Science and a dedication to ongoing learning, the prospect of collaborating with cross-functional teams, addressing new challenges, and contributing to the creation of forward-looking solutions that positively influence the industry is both compelling and motivating.
Overview
5
5
years of professional experience
Work History
Graduate Assistant
Georgia Southern University
01.2024 - Current
- Assisted with development and implementation of new course materials to enhance learning experience.
- Checked assignments, proctored tests and provided grades according to university standards.
- Maintained accurate records of 60 student performance data for tracking progress towards learning objectives.
- Proven ability to learn quickly and adapt to new situations.
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments and exams.
Teaching Assistant
Georgia Southern University
09.2023 - 12.2023
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within school community.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
- Evaluated 50 student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
Customer Care Representative
Globacom Limited
01.2022 - 11.2022
- Managed approximately 150 incoming calls, emails per day from customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Provide up to date, accurate and appropriate information to customers.
- Up selling Value Added Services (VAS) and enhancing revenues leading to over 50% increase in customer satisfaction ratings.
- Navigated multiple computer systems and applications to find information.
- Display high level of professionalism on all calls to enhance high quality of service
IT/Administrative Support
Olabisi Fayombo & Co
09.2019 - 11.2021
- Managed approximately 50 incoming and outgoing correspondence to enhance employee performance and reduce time spent on processing and responding.
- Performed troubleshooting and repaired peripheral devices such as scanners, printers, photocopiers.
- Operated and troubleshoot office equipment, keeping it well maintained.
- Drafted documents and reports using MS Office Suite tools and prepared PowerPoint Presentations.
- Set up conference rooms, technology and materials to facilitate meetings.
Administrative Support
Guinness Nigeria Plc
02.2019 - 08.2019
- Completed forms, reports, logs and records, to handle all documentation for Human Resources.
- Managed filing system, entered data and completed clerical tasks
- Processed correspondence, documents and reports.
- Created dynamic spreadsheets using knowledge of Microsoft Excel formulas.
- Collated stock reports weekly and monthly.
- Managed and collated reports of approximately over 1,000 dealers and customers leading to over 30% increase in sales.
Education
Master of Science - Computer Science
Georgia Southern University
Statesboro, GA12.2025
Bachelor of Science - Computer Science
Bowen University
Iwo, Nigeria06.2018
Skills
Technical Skill:
- Web Development; HTML, CSS, JavaScript, PHP
- Computer Programming languages; Python, Java, C
- Database; SQL
- Network
- Microsoft Office
Soft Skill:
- Teamwork and Collaboration
- Communication
- Attention to detail
- Technology-savvy
- Complaint Handling
Relevant Coursework
- Data Abstractions and Data Structures
- Advanced Software Engineering
- Web Design and Development
- Database Systems Design
- Management Information Systems
Projects
Complaint Management System
- Developed a concept project to showcase proficiency in database management, user authentication, and web development.
- Implemented user registration, complaint submission, and admin dashboard features.
- Technologies: Python, HTML/CSS/JavaScript, SQLite, SMTP.
Clubs
- Women In Technology (WIT), Member
- Nigeria Student Association (NSA), Member
Timeline
Graduate Assistant
Georgia Southern University
01.2024 - Current
Teaching Assistant
Georgia Southern University
09.2023 - 12.2023
Customer Care Representative
Globacom Limited
01.2022 - 11.2022
IT/Administrative Support
Olabisi Fayombo & Co
09.2019 - 11.2021
Administrative Support
Guinness Nigeria Plc
02.2019 - 08.2019
Master of Science - Computer Science
Georgia Southern University
Bachelor of Science - Computer Science
Bowen University
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