Oluwatomiwa Agede
Laurel,MD
Summary
Promote optimal performance, reliability, and security across core business systems Skilled and motivated Network Engineer with extensive experience in designing, implementing, and maintaining complex network infrastructures ready to leverage my expertise in optimizing network performance, ensuring security, and delivering exceptional technical support to clients. Results-driven professional offering a progressive, Practical IT knowledge in maintenance and support for Tier 1 Helpdesk, and a strong Customer service Orientation. Expertly provided technical support and diligently troubleshooting issues to identify root causes and prevent a re-occurrence.
Overview
3
3
years of professional experience
Work History
IT Support Technician
GASHAP TECHNOLOGIES LLC
01.2023 - Current
- Rack and Stack services
- Low Voltage networking service and implementation and deployment
- Provide IT Support relating to technical issues involving Microsoft’s core business applications/operating systems.
- Provide technical support for mobile devices, such as iPads, iPhones, Android devices and Windows tablets.
Drive-Thru –Operations Manager
07.2021 - Current
- Led day-to-day operations of a high-volume Chick-fil-A restaurant, ensuring compliance with company standards and policies.
- Managed a team of over 100 employees, providing training, coaching, and performance evaluations to foster a positive work environment and drive exceptional customer service.
- Implemented strategic initiatives to optimize operational processes, resulting in a 5% increase in efficiency and productivity.
- Maintained stringent standards of food quality, cleanliness, and safety, earning Guardians of the Brand Award.
- Oversaw inventory management and procurement processes, minimizing waste and ensuring adequate supplies for daily operations.
- Successfully handled customer inquiries, feedback, and complaints, resolving issues promptly and enhancing customer satisfaction.
- Collaborated with the leadership team to develop and implement strategies for business growth and improvement, resulting in 5% increase in labor productivity, increased sales, and overall increase in customer experience.
Education
Associate of Arts and Sciences: Information Technology -
Prince George’s Community College
01.2024
Skills
- Routing and Switching
- Cisco IOS
- OSPF
- EIGRP
- VLANs
- VTP
- STP
- HSRP
- Wireless
- Cisco WLC
- APs
- RF management
- WLAN security
- Operating Systems
- Windows
- Productivity Software
- Office365 Administration
- Microsoft Excel
- Networking Basics
- Networking Addressing and Basic Troubleshooting
Certification Professional Development
- Cisco Certified Network Associate (CCNA) –In view
- Google IT support- In view
Summary Of Qualification
Promote optimal performance, reliability, and security across core business systems. Skilled and motivated Network Engineer with extensive experience in designing, implementing, and maintaining complex network infrastructures ready to leverage my expertise in optimizing network performance, ensuring security, and delivering exceptional technical support to clients. Results-driven professional offering a progressive, Practical IT knowledge in maintenance and support for Tier 1 Helpdesk, and a strong Customer service Orientation. Expertly provided technical support and diligently troubleshooting issues to identify root causes and prevent a re-occurrence.
Timeline
IT Support Technician
GASHAP TECHNOLOGIES LLC
01.2023 - Current
Drive-Thru –Operations Manager
07.2021 - Current
Associate of Arts and Sciences: Information Technology -
Prince George’s Community College
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