Olu Agagu
Fort Worth,USA
Summary
Experienced Field Service Technician dedicated to exceptional customer support and resolving technical issues. Skilled in troubleshooting hardware and software, installing equipment, and delivering prompt repairs in fast-paced environments. Demonstrated expertise in diagnosing and adjusting technical systems, upgrading equipment, and resolving network issues. Committed to ensuring customer satisfaction through proactive service and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Technician
Dedicated Concepts LLC
Dallas, TX, USA
03.2022 - Current
- Diagnose and resolve hardware, software, and networking issues for various systems and equipment
- Install, configure, and upgrade operating systems, software applications, and drivers
- Perform on-premises troubleshooting, adjustments, and repairs to optimize equipment performance
- Execute system installations, relocations, and discontinuance per company protocols
- Ensure customer satisfaction through efficient service, clear communication, and timely issue resolution
- Conduct routine maintenance and preventive diagnostics to minimize downtime
Desktop Support Technician
Syncrety Technology Service Company
Surrey, BC, Canada
01.2019 - 03.2022
- Provided technical support for computer systems, including troubleshooting software, hardware, and network issues
- Conducted system refurbishments, upgrades, and modifications based on customer and operational needs
- Supported network infrastructure, including routers, switches, and wireless configurations
- Assisted with customer inquiries, delivering prompt and effective resolutions both remotely and on-site
Network & Customer Service
Etisalat
Nigeria
05.2015 - 12.2018
- Troubleshot basic network connectivity issues, helping customers resolve problems with mobile data, calls, and SMS services.
- Assisted customers with SIM card activations, replacements, and registrations, ensuring compliance with company policies.
- Provided step-by-step guidance to customers on configuring APN settings, voicemail, and other mobile services.
- Escalated complex technical issues to senior technicians and followed up to ensure timely resolution.
- Educated customers on available plans, promotions, and self-service options to enhance their experience.
- Maintained accurate records of customer interactions and resolutions to improve service efficiency.
Education
Bachelor’s Degree - Computer Science
Obafemi Awolowo University (OAU)
11.2018
Skills
- Hardware & software troubleshooting
- Equipment installation & configuration
- Customer service & technical support
- Network maintenance & repair
- System upgrades & modifications
- Preventative maintenance & diagnostics
- Remote & on-site support
- Documentation & reporting
- Windows
- Mac OS
- Linux
- Computer networking (LAN, VPN, TCP/IP, Ethernet)
- Network monitoring & troubleshooting
- Software testing & deployment
- CRM software & remote access tools
- Hardware assembly & repair
- Firewall & security configurations
- Electrical & low-voltage systems
Certification
- CISA (Certified Information Systems Auditor)
- CompTIA Server+
- OSHA 10 Certification
- Low Voltage License
- MEWP Certified Lift Operator
- Valid Driver’s License
Timeline
Field Service Technician
Dedicated Concepts LLC
03.2022 - Current
Desktop Support Technician
Syncrety Technology Service Company
01.2019 - 03.2022
Network & Customer Service
Etisalat
05.2015 - 12.2018
Bachelor’s Degree - Computer Science
Obafemi Awolowo University (OAU)