Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oluwatosin Ajilore

Irvington,NJ

Summary

Detail-oriented and highly organized professional with 5+ years of combined experience in customer-facing roles, administrative support, and office operations. Adept at managing schedules, handling high-volume inquiries, resolving customer concerns, and ensuring client satisfaction through timely and professional communication. Known for strong problem analysis, troubleshooting abilities, and the capacity to work effectively in fast-paced, high-volume environments. I am proficient in Microsoft Office, Google Workspace, and CRM tools like Salesforce and Zendesk. I look forward to bringing my experience and dedication the ABB Optical team.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Wayfair
08.2023 - Current
  • Handled 50+ daily inquiries via phone, email, and chat, ensuring professional communication and swift issue resolution.
  • Resolved customer concerns through effective troubleshooting and proactive support, boosting client satisfaction.
  • Managed order tracking, returns, and escalations while maintaining accurate documentation within the CRM system.
  • Collaborated cross-functionally to resolve complex customer issues in a fast-paced, high-volume environment.
  • Delivered reports to management highlighting client trends and contributing to procedural improvements.

Administrative Assistant

Alpha Apogee
04.2021 - 08.2023
  • Supported client and internal team communication by managing email correspondence, scheduling, and document preparation.
  • Performed data entry and reporting using Excel and internal tools, ensuring accuracy and timely delivery.
  • Contributed to office operations by adhering to internal procedures and improving administrative workflows.
  • Maintained client-facing professionalism, contributing to positive customer interactions and process efficiency.

Administrative/Office Support

Mariam Haskell
07.2020 - 04.2021
  • Delivered administrative assistance through filing, scheduling, and inventory management.
  • Aided onboarding and internal communications to support team collaboration and training initiatives.
  • Ensured procedural compliance and organized record-keeping across office operations.

Education

Bachelor of Science - Business Administration

Bowen University
Nigeria
11.2013

Skills

  • Customer Support & Problem Resolution
  • Client Communication & Satisfaction
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • CRM Systems (Salesforce, Zendesk)
  • Office Administration & Documentation
  • Calendar Management & Scheduling
  • Email & Correspondence Handling
  • Troubleshooting & Escalation Handling
  • High-Volume Environment Adaptability
  • Project Management Tools (Trello, Notion, ClickUp)
  • Attention to Detail & Organizational Skills
  • Team Collaboration & Fast-paced Workflows

Languages

English
Full Professional

Timeline

Customer Service Representative

Wayfair
08.2023 - Current

Administrative Assistant

Alpha Apogee
04.2021 - 08.2023

Administrative/Office Support

Mariam Haskell
07.2020 - 04.2021

Bachelor of Science - Business Administration

Bowen University

Similar Profiles

CREATE PROFILE