Summary
Overview
Work History
Education
Skills
Timeline
Generic

OLUWATOSIN OBISANYA

SPRING,TX

Summary

Over 8 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience

Work History

Social Media Manager/Landscaper/Groundskeeper/Customer Service Representative

Aramark Corp.
10.2021 - 01.2023
  • Developed strong customer relationships to encourage repeat business.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions through Quickbooks.
  • Asked probing questions to determine plant and landscaping service needs and accurately input information into electronic systems.
  • Trained newly hired talent to fill key positions and maximize productivity.
  • Maintained updated knowledge through continuing education and advanced training.
  • Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
  • Tracked social media metrics to determine audience growth rate, volume and reach.
  • Engaged with and responded to online audience through relevant comments.
  • Designed and edited promotional publications.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.
  • Devised creative promotional campaigns aligning with overall marketing objectives boosting sales during peak seasons.
  • Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
  • Led team meetings and training sessions, fostering collaboration among team members for optimal results in social media management tasks.

Senior Waiter

Prospect Park
01.2020 - 01.2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stocked service areas with supplies during slow periods.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Greeted new customers, discussed specials, and took drink orders.
  • Streamlined table turnover times by efficiently managing guest payments and assisting with bussing duties when necessary.
  • Answered customers' questions, recommended items, and recorded order information.
  • Ensured compliance with all health department regulations by maintaining a clean workspace at all times.
  • Conducted regular pre-shift meetings to review daily specials, promotions, and any relevant updates from management.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Cashier

Walmart
01.2019 - 12.2019
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Worked closely with front-end staff to assist customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed sales transactions to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

OBAFEMI AWOLOWO UNIVERSITY
ILE-IFE
06.2019

Skills

  • Proficient in Quickbooks
  • Goal Setting
  • Cost Control
  • Project Planning
  • Hiring and Training
  • Budget Management
  • Work Planning and Prioritization
  • Issue Resolution
  • Retail Execution
  • Data Entry
  • Product Knowledge
  • Critical Thinking
  • Good Work Ethic
  • Data Management
  • Organizational Skills
  • People Skills
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Relationship Building

Timeline

Social Media Manager/Landscaper/Groundskeeper/Customer Service Representative

Aramark Corp.
10.2021 - 01.2023

Senior Waiter

Prospect Park
01.2020 - 01.2021

Cashier

Walmart
01.2019 - 12.2019

Bachelor of Science - Electrical, Electronics And Communications Engineering

OBAFEMI AWOLOWO UNIVERSITY

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