Summary
Overview
Work History
Education
Skills
Phone
Languages
Timeline
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Oluwatosin Rahaman

Summary

Engineering Technician equipped with strong attention to detail and recognize potential issues before problems occur. Expert in Microsoft excel Highly alert while performing job tasks and determined problem-solver. Over 5 years of polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Accounts Receivable Analyst implements and builds structured and scalable receivables process. Oversees credit invoicing and collections and recommends improvements to increase value. Commended team player with positive attitude and strong organization skills to meet strict deadlines. Professional bringing skills of collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues.

Overview

10
10
years of professional experience

Work History

Engineering Technician

Randstad
09.2022 - Current
  • Consistently met high-quality standards for all completed work while adhering to established timelines, ensuring client satisfaction with final results.
  • Contributed to a safer working environment through strict adherence to safety protocols, guidelines, and regulations.
  • Collaborated closely with engineers in developing new products or improving existing ones, providing valuable input from a technician''s perspective.
  • Showcased strong attention to detail in the preparation, assembly, and installation of intricate components supporting engineering projects.
  • Streamlined workflow within the team through effective communication and collaboration with engineers, technicians, and management.
  • Completed projects by effectively applying engineering, technical, and maintenance procedures.

Logistics Coordinator

Addison Group
07.2018 - 12.2018
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Worked on medical supplies that read customers heart rate to record their medical information correctly.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.

Accounts Receivable Analyst

Accenture
05.2017 - 06.2018
  • Resolved and researched discrepancies between payments and customer invoices
  • Coordinated urgent and critical cases with internal teams and vendors
  • Addressed and resolved customer complaints and inquiries, and triaged cases to other departments, including collections, credit management, and cash apps
  • Checked and updated account information, invoices, credit memos and rebills
  • Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
  • Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.

Call Center Representative

Harte Hanks
08.2014 - 04.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reviewed and solved account and billing discrepancies.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner by reviewing and solving billing discrepancies.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Education

High School Diploma -

Cypress Springs High School
Cypress, TX
06.2010

Skills

  • Strong leader, Strong attention to detail, scheduling proficiency and strategic planning
  • Quality Control, Deadline Management, Mechanical Aptitude
  • Ability to react calmly and professionally in demanding situations
  • Strong critical thinking skills and able to uphold professional judgment
  • Possess excellent communication and organizational skills with ability to multi-task
  • Strong knowledge of business office operations, bookkeeping principles
  • Excellent interpersonal/coaching skills and able to follow standard operating procedures
  • Inventory management procedures
  • Company procedure adherence
  • MS Office
  • Customer Service, Problem-solving skills
  • SharePoint
  • Microsoft Excel, Project, and Visio, Data Entry,
  • Payment Negotiations
  • Accounts Receivable Software and Invoice Processing

Phone

cell, (737) 900-3129

Languages

Yoruba
Native or Bilingual

Timeline

Engineering Technician

Randstad
09.2022 - Current

Logistics Coordinator

Addison Group
07.2018 - 12.2018

Accounts Receivable Analyst

Accenture
05.2017 - 06.2018

Call Center Representative

Harte Hanks
08.2014 - 04.2017

High School Diploma -

Cypress Springs High School

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Oluwatosin Rahaman