Summary
Overview
Work History
Education
Skills
Timeline
Generic

OLUWATOYIN ONADELE

Greenville,PA

Summary

Adept at fostering customer loyalty and enhancing business operations, my tenure at Maximus Inc honed my problem-solving and Microsoft Excel skills. Through effective conflict resolution and data analysis, I improved customer satisfaction and operational efficiency, demonstrating a commitment to excellence and a results-driven approach.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative MA Health

Maximus Inc
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Customer Service Representative MA DPH

Nesco Resources (Maximus Inc)
10.2021 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Quality Control Analyst

FB FLURRY LOGISTICS
01.2021 - 04.2021
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Planned and implemented performance improvement and quality assurance programs.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.

Customer Service Representative

SYNERGY GRILLS AND SPICES
01.2020 - 12.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science - Food Science

Ladoke Akintola University
NIGERIA
06.2009

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Microsoft Excel

Timeline

Customer Service Representative MA Health

Maximus Inc
05.2023 - Current

Customer Service Representative MA DPH

Nesco Resources (Maximus Inc)
10.2021 - 04.2023

Quality Control Analyst

FB FLURRY LOGISTICS
01.2021 - 04.2021

Customer Service Representative

SYNERGY GRILLS AND SPICES
01.2020 - 12.2020

Bachelor of Science - Food Science

Ladoke Akintola University

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