Oluwatoyin Mary Sogunle
Westmont,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Bank of Montreal
Downers Grove, Illinois
01.2024 - Current
- Answer an average of 35 calls per day in a high volume call centre environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and
resolving concerns. - Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Collected and analysed customer information to prepare product or service reports.
Customer Service Representative
GE Oil & Gas
Houston, Texas
03.2019 - 02.2021
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities.
- Committed to maintaining professional relationships to increase profitability and drive business results.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling
ordering functions. - Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor of Science - International Relations And Diplomacy
Universite Polytechnique Internationale Du Benin
Benin Republic08-2017
Skills
- Microsoft Office Tools
- Problem solving
- Conflict resolution
- Time management
- Effective communication
- Account management
- Complaint handling
- Delivery tracking
- Service recommendations
- Customer account management
- Product recommendations
- Data analysis
- Customer relationship management
- Sales techniques
Timeline
Customer Service Officer
Bank of Montreal
01.2024 - Current
Customer Service Representative
GE Oil & Gas
03.2019 - 02.2021
Bachelor of Science - International Relations And Diplomacy
Universite Polytechnique Internationale Du Benin