OLUWATOYOSI AREOLA
Owings Mills,MD
Summary
Dynamic Customer Care Representative with proven expertise in customer relations and complaint handling, honed at Poju Technology and Southwest Farmers Market. Excelled in managing high call volumes and enhancing customer satisfaction through effective problem resolution and data entry skills. Achieved consistent call center performance metrics, demonstrating exceptional time management and customer service abilities.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Poju Technology
04.2022 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Care Representative
Southwest Farmers Market
02.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Contributed to team success, consistently achieving call center performance metrics.
Education
BBA - Business Administration
Adekunle Ajasin University
Ondo State12.2019
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Complaint Handling
- Problem Resolution
- Customer Relations
- Customer Relationship Management
Timeline
Customer Care Representative
Poju Technology
04.2022 - 09.2024
Customer Care Representative
Southwest Farmers Market
02.2020 - 03.2022
BBA - Business Administration
Adekunle Ajasin University
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