YEMISI AKINSEYE
Atlanta,GA
Summary
Professional Project Management Specialist with up to 3 years experience working with project teams to accomplish short and long term project goals and supporting programs for both startups and established businesses. Successfully led teams on projects of up to $5m and completed medium scale projects of up to $500,000 within designated time and budget. Seeking a full or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Project Manager
Canary Point Corporate Services
01.2021 - 09.2022
- Spearheaded project delivery of one fully equipped contact centre meant to serve as central communication point for 5 subsidiaries .
- Sourced, vetted and managed vendors needed to accomplish project goals and led a cross-functional team of 8 IT engineers and procurement managers.
- Developed and implemented project plans and budgets to ensure successful execution and facilitated product integration across up to 18 business platforms.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts and reported performance reports for 15 team members, using Excel and PowerPoint presentations.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines and in line with industry best practices .
Associate Project Manager
Jumia Travel
02.2018 - 12.2019
- Collaborated with IT and product team to present customer demands, bug reports and prioritize implementation of new product features .
- Researched, initiated, and championed successful measures that resolved client raised issues and reduced complaints by up to 90 percent
- Instrumental in ensuring smooth working relationship between our organization and 6 external stakeholders by identifying areas of conflict and resolving them.
- Documented project progress to fulfill project requirements and establish traceability and used SharePoint to ensure project documents are complete, current, and stored appropriately.
- Provided trainings to 26 team members as occasion demands , facilitated in-person training and managed on-boarding process for hotel staff across 30 hotels and virtually for up to 200 hotels while simplifying use of extranet application.
Travel Advisor /Team Lead
Jumia Travel
05.2015 - 10.2018
- Monitored and performed quality assurance on emails, telephone, and chat interactions handled by up to 16 agents on weekly basis and provided expansive and clear reports on quality assurance monthly
- Resolved up to 200 inquiries weekly and consistently met performance benchmarks in areas of time, accuracy, volume, and customer communication
- Ensured articulate and clear workflows for quality improvement and adherence such as best fit practices, standardization of processes and checklist for daily task and expectations of team members
- Offered professional travel recommendations to clients, coordinated, and booked travel arrangements for individuals, groups, and business
- Used promotional techniques and prepared promotional materials to sell itinerary packages and attended to occurring reservation problems, complaints, or refund.
Customer Service Agent
Access Bank Plc
08.2013 - 05.2015
- Handled up to of 150 customer complaints, enquiries, and requests daily
- Provided up to date, accurate and appropriate information, and support to customers about bank’s services and products which includes Credit Cards, Online Banking, Foreign Exchange Transfers, Bills Payment, and other bank’s products.
- Provided customer feedback to management for improvements
- Maximized every opportunity to sell products.
- Resolved assigned incidents within pre-agreed time scales.
Education
Project Management Professional - PMP -
PMI
2022
Post Graduate Diploma - Mass Communication
University of Lagos
2015
BSc/Ed Chemistry -
Obafemi Awolowo University
2009
Skills
- Project Management: Waterfall, Agile, Hybrid, Scrum, Project planning, Delegating, Budget management, Stakeholder Management, Vendor management
- CRM Experience: Salesforce, Zoho, Bitrix24, Slack, HubSpot, 3CX, Live Agent, Telephony, Other SaaS Tools
- Microsoft Skills: Office, Excel, PowerPoint, Word, Outlook
- Leadership Skills: Delegating, Team Management, Communication, Negotiation, Training, Decision Making
- Analytical Skills: Logical Reasoning, Data Collection, Report Analysis
- Project Management Tools: Asana, MS Project
- Contract Management
Timeline
Project Manager
Canary Point Corporate Services
01.2021 - 09.2022
Associate Project Manager
Jumia Travel
02.2018 - 12.2019
Travel Advisor /Team Lead
Jumia Travel
05.2015 - 10.2018
Customer Service Agent
Access Bank Plc
08.2013 - 05.2015
Project Management Professional - PMP -
PMI
Post Graduate Diploma - Mass Communication
University of Lagos
BSc/Ed Chemistry -
Obafemi Awolowo University
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