Oly Aunai
Edgewood
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Dispatch Agent
UNIFI Services
05.2023 - Current
- Contributed to company growth by consistently meeting or exceeding performance targets in a fast-paced environment.
- Monitored real-time flight traffic conditions to provide timely route adjustments when necessary, minimizing delays.
- Trained new dispatch agents to ensure adherence to company protocols and standard operating procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Adult Caregiver
Help at Home Senior Care
10.2021 - 01.2023
- Enhanced patient well-being by providing compassionate and attentive care.
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Maintained detailed records of patient progress, enabling accurate evaluation of care plan effectiveness.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
Amazon ICQA
Amazon
11.2018 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance
- inventory count
Education
High School Diploma -
Leone High School
American Samoa 01-2007
Skills
- Scheduling expertise
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Active listening
- Verbal and written communication
- Dispatching procedures
- Decision-making
- Dispatch coordination
- Customer relations
- Data entry
- Stress tolerance
- Incident reporting
- Record keeping
- Updating logs
- Traffic monitoring
- Emergency protocols
- Communication equipment operation
Timeline
Dispatch Agent
UNIFI Services
05.2023 - Current
Adult Caregiver
Help at Home Senior Care
10.2021 - 01.2023
Amazon ICQA
Amazon
11.2018 - 06.2020
High School Diploma -
Leone High School
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