Olya Vakun
Chicago,IL
Summary
Strong leader and goal-focused individual, dedicated to grow a business by utilizing market research, new product and service development. With the addition of being an ethical business owner, that focused not only on creating a long lasting relationship with the customers, but also to create an interesting and comfortable workplace for my employees. Dedicated to applying training and monitoring, to enhance employee engagement and increase performance. Collaborating with variety of organizations to increase product and service engagement with varied markets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Owner
Multi Cook
04.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Prepared annual budgets with controls to prevent overages.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Conducted audit inspections and independent checks to verify parts and materials.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Lead Bank Teller
PNC Bank
10.2022 - 11.2023
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Collaborated with colleagues to achieve branch objectives, promoting teamwork and shared success.
- Coordinated with management to develop strategies for improving branch performance.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Supported the implementation of new banking technology within the branch, enhancing user experience for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enhanced client relationships with personalized service and tailored banking solutions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Education
Associate of Applied Science - Business Management
Elmhurst University
Elmhurst, ILAssociate of Applied Science - Business Management
DeVry University
Downers Grove, IL11.2024
Skills
Customer Service
Customer Relations
Attention to Detail
Driven and Determined
Entrepreneurial personality
Relationship Building
Business Planning
Employee Training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified Food Protection Manager, Multi Cook - April 2024 - April 2029
- Certified Illinois Food Allergen Course, Multi Cook - April 2024 - April 2027
- Certified Food Handler, Multi Cook - April 2024 - April 2027
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Polish
Native or Bilingual
Chinese (Mandarin)
Limited Working
Russian
Native or Bilingual
Timeline
Business Owner
Multi Cook
04.2024 - Current
Lead Bank Teller
PNC Bank
10.2022 - 11.2023
Associate of Applied Science - Business Management
Elmhurst University
Associate of Applied Science - Business Management
DeVry University
Similar Profiles
Visakh PVVisakh PV
Zonal Manager- Internal Audit at SOUTHERN Multi State Cooperative Credit and Multi-Purpose Society Ltd.Zonal Manager- Internal Audit at SOUTHERN Multi State Cooperative Credit and Multi-Purpose Society Ltd.
JIAO QIAOJIAO QIAO
Logistics Coordinator at MULTI MULTI PTY LTDLogistics Coordinator at MULTI MULTI PTY LTD
LESCAILLE MACEOLESCAILLE MACEO
NA at MIS PAPELES MULTI SERVICE, 0 MIS PAPELES MULTI SERVICES LLCNA at MIS PAPELES MULTI SERVICE, 0 MIS PAPELES MULTI SERVICES LLC
Maria Lourdes CruzMaria Lourdes Cruz
Certified Pharmacy Technician at CVS CaremarkCertified Pharmacy Technician at CVS Caremark
SPURTHI PATNAMSPURTHI PATNAM
Data Analyst at Affinity Solutions, Inc.Data Analyst at Affinity Solutions, Inc.