Compassionate Certified Nursing Assistant experienced in delivering high-quality care to patients from diverse backgrounds. Enhanced patient comfort and morale through exceptional social and emotional support while ensuring safety and satisfaction with facility services. Provided skilled assistance with daily hygiene needs, including showering and incontinence care, demonstrating outstanding bedside manner and charting abilities.
Work History
Certified Nursing Assistant
2 Years 7 Months
Hope Hospice | Germantown, TN | 03.2024 - Current
Led group activities promoting social connection, movement, and mental stimulation.
Coordinated resident interests through one-on-one engagement and activity assessments.
Planned recreational calendars with music, games, outings, and seasonal events.
Directed daily life enrichment programs for Langford of Collierville residents.
Life Enrichment Director
2 Years 7 Months
Langford Of Collierville | Collierville, TN | 10.2019 - 05.2022
Developed engaging activity ideas for residents to enhance their social interaction.
Directed life enrichment programs for residents at senior living community.
Planned daily activities supporting engagement, wellness, and social connection.
Coordinated event calendars, outings, and seasonal celebrations.
Transcribed doctor orders and admissions, ensuring patients received complete information. Once they arrive at the hospital... Greeted guests, answered phone, and transferred calls. Responded to call lights promptly to address patient needs.
Coordinated patient scheduling for rehabilitation hospital admissions and therapy visits.
Managed front desk communications for Baptist Memorial Rehabilitation Hospital patients and families.
Maintained confidential patient records in electronic medical systems.
Monitored inventory levels and advised management of need for replenishment.
Conducted patient intake interviews, recording and documenting relevant information.
Obtained payments from patients and scanned identification and insurance cards.
Performed various administrative tasks by filing, copying and faxing documents.
Processed medical insurance claims and payments.
Assisted with medical coding and billing tasks.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.