Olympia Scott
Tallulah,LA
Summary
To obtain a customer service position utilizing my customer service skills, with an opportunity for advancement. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Kids Planet Learning Academy
- Care for children 4weeks - 12 years of age
- Managed upcoming payroll and reviewed timecards
- Ensured that bills were paid in a timely manner to establish a strong writing for the facility
- Demonstrated excellent abilities in customer orientation by assisting the marketing department and promotional activities and campaigns
- Determined if claim submission was completed correctly, verified data and entered into system for adjudication
- Answer inbound calls and greet customers with energy and enthusiasm
- Take an active role in educating customers about products and services
- Use a conversation based approach to uncover customer needs using open-ended questions
- Guide customers through the online enrollment process
- Assist customers with account questions in an energetic and spirited manner
- Perform multiple tasks / navigate multiple systems simultaneously to service the customer's account or troubleshoot their questions and issues
- Build trust and confidence with customers to help serve their needs and reach their financial goals
- Strive for first call resolution, and take true ownership of customer needs and issues.
Senior Customer Service Retail Associate
Hartland Boutique
- Coached and motivated team members to maximize performance to meet sales goals set by senior management
- Interacted with customers on a daily basis with highly positive feedback
- Provided enthusiastic, courteous service to all customers
- Helped customers troubleshoot product queries or service requests, specializing in complex customer issues.
Director
Kids Planet Learning Academy
01.2021 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored program performance to identify areas for improvement.
- Established program policies and procedures to comply with regulatory requirements.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Implemented best practices in project management to optimize workflow efficiencies across the organization.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Spearheaded fundraising efforts to secure resources necessary for program sustainability and success.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Negotiated program contracts and agreements to obtain cost-effective pricing.
- Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
- Optimized resource allocation, ensuring the successful completion of multiple concurrent projects.
- Monitored programming schedules, conformance to guidelines and quality.
- Facilitated programming by coordinating resources and deliverables between departments.
- Developed proposals and operational plans within assigned area.
- Monitored programming trends to keep content relevant and up-to-date.
- Developed new program and feature ideas for station.
- Negotiated and managed contracts with several media outlets to secure new content.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Assistant Underwriter
State Farm
03.2020 - 01.2021
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Verified data integrity and accuracy.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Entered payments, account information and call logs into [Software] system.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Produced ad hoc reports and documents for senior team members.
- Participated in industry events and professional organizations, enhancing the company''s reputation within the insurance market.
- Performed detailed analysis of client financial statements to accurately assess risk levels.
- Assisted in the negotiation of policy terms and conditions, ensuring optimal outcomes for both clients and the company.
- Enhanced underwriting efficiency by streamlining processes and implementing best practices.
- Improved loss ratio performance by diligently monitoring claims data and recommending adjustments to underwriting guidelines as needed.
- Reduced processing time by automating routine tasks using advanced software tools.
- Maintained up-to-date knowledge of industry trends, allowing for informed decision-making when developing or revising underwriting guidelines.
- Supported the development of new business by conducting thorough research on prospective clients.
- Conducted comprehensive risk assessments for complex commercial accounts, identifying potential exposures and proposing mitigation strategies.
- Improved department efficiency [Number]% by developing file management systems and spreadsheets to manage loan review.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
Manger
Travel Center of America
01.2017 - 02.2020
- Assist new servers and evaluate their capabilities and self-reliance
- Oversee the work of servers in the back and the front of the restaurant
- Manages the schedule, weekly and annual vacations
- Organizes professional trainings/meetings
- Pay particular attention to the staff and follow their work Maintaining software and security updates, Monitor server activity and ensure the availability of client/server applications.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
Education
High School Diploma - General Studies
Madison High School
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Microsoft Word
- Microsoft Excel
- Professional Communication
- Office Management
- Database entry
- Dedicated Team Player
- Scheduling
- Strong Problem Solver
- Critical Thinking
- Customer Relations
- Customer and client relations
- Computer Proficiency
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Data organization
- Professional and mature
- Records Management
- Invoice Processing
- Documentation And Reporting
- Client Relations
- Multi-line phone proficiency
- Prioritization
- Resourceful
- Internal Communications
- Schedule Management
Key Qualifications
- Strong personal communication skills. Self-motivated, initiated, maintains a high level of energy.
- Established good working relationship with customer/clients.
- Exceptional listener and communicator who effectively conveys information verbally and in writing. Highly analytical thinking with demonstrated talent for identifying scrutinizing, improving, and the streamlining complex work process
- Great organizational skills. Answer inbound calls and greet customers with energy and enthusiasm.
References
- Lauren Guy (Mentor), 318-341-6450
- Tracy Landers (Employer), 318-574-0806
- Shelby Freeman (Employer), 318-341-4755
Timeline
Director
Kids Planet Learning Academy
01.2021 - Current
Assistant Underwriter
State Farm
03.2020 - 01.2021
Manger
Travel Center of America
01.2017 - 02.2020
Administrative Assistant
Kids Planet Learning Academy
Senior Customer Service Retail Associate
Hartland Boutique
High School Diploma - General Studies
Madison High School
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