Olympica Hampton

• Works remotely to analyze claim information to determine cause of outstanding issues.
• Assess eligibility requirements based on UI Code, Policies, and Procedures.
• Evaluate wages and earnings.
• Communicates with claimants and employers by phone to obtain missing information.
• Works closely with subject matter experts to gain further understanding of unique issues and how to address them.
• Refer more complex issues to supervisor or tenured staff.
• Notates all contacts and actions taken on claim clearly and thoroughly.
• Demonstrates ability to make timeline and logical decisions.
• All other duties as assigned by management to support claim processing.

• Modified, updated, and processed existing policies.
• Calculated adjustments, premiums, and refunds.
• Coordinated with contracting department to resolve payer issues.
• Collected premiums and issued accurate receipts.
• Presented insurance options to customers in order to close sales on new policies.
• Worked within challenging, goal-oriented environment, where performance was based on service quality, schedule adherence, productivity, availability, and additional product and service referrals.
• Effectively and efficiently handled sensitive member issues and concerns in busy, high-volume call center environment.
• Performed various duties in support of growth, retention, and profitability with existing insureds and members as well as provided high-quality service to insureds regarding changes in insurance policies, and renewal information and assisted with billing inquiries.
• Quoted insurance rates, and coverage counseling, communicated policy information, and promoted AAA products and services to insureds and members.
• Worked closely with underwriting and other internal departments to resolve insurance issues while being tasked with using discretion and independent judgment in evaluating risk.

• Assisted Fleet drivers with vehicle maintenance service and claims and roadside assistance service for various companies.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Received new orders, prepared documentation and assigned personnel.
• Verified auto insurance or warranty-related contracts for active coverage.
• Tracked and located customer using GPS and mapping system.
• Dispatched correct vendors utilizing dispatching system.

• Completed and filed returns with tax departments at local, state and federal levels.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Facilitated integration of modern tax software with client accounting software.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Worked with clients to improve life choices and maximize benefits of programs.
• Educated potential participants on available services and processes to engage in program.
• Solved student's academic deficiencies in reading, math and language arts while motivating and engaging students in their education
• Provided pre and post-testing of students to determine skill level.
• Planned and implemented individualized curriculum based on student's school and skill level.
• Developed and implemented hands-on activities and demonstrations to actively engage students in the learning process including but not limited to study guides, reading, math and/or language arts worksheets, educational games and testing.
• Tracked and documented student academic progression and prepared report of results.

• Orchestrated and assisted with compliance projects and project management for Director of Quality Management.
• Prepared reports, analyzed data, and identified problems and solutions of hospital compliance.
• Prepared and modified documents including correspondence, reports, drafts, memos and emails.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Executed record filing system to improve document organization and management.
• Contributed to team effort by accomplishing related results as needed.
• Worked with doctors, nurses and other staff to ensure medical records were of compliance.

• Communicated with restaurant clients' managers and employees to answer questions, resolve complaints, place orders, disseminate or explain distribution and product information
• Placed orders using AS400 system, addressed incorrect orders and/or complaints
• Used SAP System to monitor low or out-of-stock inventory
• Processed the shipping and receiving of low or out of stock products.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.

• Prepared operational reports and schedules to ensure compliance, accuracy and efficiency for sales teams.
• Computed balances, totals, and commissions for individuals of sales team and sales team as a whole.
• Provided direction and guidance to internal teams in order to achieve targets.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Researched, compiled, and prepared reports, manuals, correspondence, and other information required by management or governmental agencies for sales team compliance.
• Developed and/or updated procedures, policies, and standards for continued compliance and quality.