Olyvia Evans
Lowell,MI
Summary
Dynamic and results-driven professional with experience as a Crew Leader at Tropical Smoothie Cafe, excelling in crew management and customer service. Proven ability to enhance workflow efficiency and train new hires, ensuring adherence to safety guidelines while fostering teamwork. Strong multitasking skills and product knowledge contribute to improved guest satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Crew Leader
Tropical Smoothie Cafe
Grand Rapids, MI
02.2025 - Current
- Supervised daily operations to ensure adherence to company standards and quality control.
- Trained and mentored new crew members on customer service protocols and food safety practices.
- Managed inventory levels, ensuring stock availability while minimizing waste through effective rotation.
- Collaborated with team members to enhance workflow efficiency during peak hours, improving service speed.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction ratings.
- Monitored team members to verify work quality and address concerns.
Crew Member
McDonald's
Greenville, MI
06.2021 - 06.2023
- Provided excellent customer service in fast-paced environment.
- Operated kitchen equipment to prepare menu items efficiently.
- Maintained cleanliness and organization of work areas throughout shifts.
- Collaborated with team members to ensure timely order completion.
- Handled cash register transactions accurately and efficiently.
- Adhered to food safety standards and company policies consistently.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Greenville Highschool
Greenville, MI05.2023
Skills
Crew oversight
Safety guidelines
Multitasking and organization
Crew management
Teamwork and collaboration
New hire training
Verbal and written communication
Product knowledge
Timeline
Crew Leader
Tropical Smoothie Cafe
02.2025 - Current
Crew Member
McDonald's
06.2021 - 06.2023
High School Diploma -
Greenville Highschool