OLYVIA JOHNSON
Sandy,OR
Summary
Constantly striving to work smarter, but never afraid of working harder!
Motivated, enthusiastic production assistant with a drive to work, and 10 years of a positive, "go get them!" Attitude! Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable and bubbly office assistant offering 3 and 1/2 years of experience in efficient front desk management. Accustomed to balancing high-volume inquiries with administrative needs for 50-100 members of staff.
Overview
8
8
years of professional experience
Work History
Locations Production Assistant
Viacom / Paramount +
Cloverdale, OR
01.2022 - 01.2022
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Completed wide range of tasks in diverse filming areas to support operations.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Assisted with beach cleanup and set maintenance to uphold specific cleanliness standards.
- Landed cars for over 100 members of staff, assisting with parking as well as getting transportation to set.
COVID/Office Production Assistant
Warner Brothers Entertainment
Eagle Creek, OR
10.2021 - 12.2021
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Documented production information via daily system logs and discussed issues with management.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Project Scheduling Coordinator
Premier Services Group
Clackamas, OR
06.2021 - 10.2021
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Improved operations through consistent hard work and dedication.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Managed over 100 total inbound and outbound calls per day.
Receptionist
Ruby Receptionists
Portland, OR
08.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered average of 200 calls per day, addressing customer inquiries, solving problems and providing product information for multiple companies.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
Receptionist
Structured Communication Systems
Clackamas, Oregon
04.2019 - 08.2020
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Scheduled office meetings and client appointments for team of 50 professional Managers, Engineers, Clients, and Vendors
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Daily logging of checks, packages, and incoming mail via Excel
- Proficiency in Microsoft Excel/Word/Outlook, Salesforce
- Maintained operational proficiency in coordinating domestic travel accommodations for employees and customers, arranging for airfare, hotel, and rental car reservations
- Coordinated meetings by reserving conference rooms and sending electronic meeting invitations to participants
- Prepared detailed documents and reports in adherence to administrative processes for both travel and clerical duties
- Lunch planning for partner, executive, and employee meetings
Personal Producer
Ail Clackamas
Oregon City, OR
09.2017 - 03.2018
- Protecting families from financial disaster through personalized insurance plans
- Quickly following up with customers on unresolved issues
- Creating relationships with prospective clients in their homes, businesses and other settings
- Actively contributing ideas and offered constructive feedback at weekly sales and training meetings
- Communicate regularly with territory, regional and strategic managers for daily support and training
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
Customer Service Representative
First Transit
Clackamas, OR
05.2016 - 06.2017
- Handling complaints efficiently and quickly with empathy
- Patiently defused volatile customer situations calmly and courteously
- Controlled call volumes as high as 8-10 call in queue per minute
- Quickly and efficiently handled 80-120 calls per day
- HIPAA Compliant
- Knowledge of Medicare and Medicaid services
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Team Member
Sunnyside Jamba Juice
Happy Valley, OR
04.2014 - 02.2016
- Precisely rotating stock, refiling fruit containers, and handling fresh foods properly
- Maintaining safety
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Upsold specialty items to increase overall sales and exceed targets
Education
High School Diploma -
Clackamas High School
14486 SE 122nd Ave, Clackamas, OR 970152015
Skills
- Exceptional telephone etiquette
- Effective problem solver
- Articulate and well-spoken
- Works well under pressure
- Accurate and detailed
- Advanced clerical knowledge
- Excellent communication skills
- Proficient in Microsoft Outlook, Word and Excel
- HIPAA compliance
- Travel planning (1 year)
- Salesforce Knowledge (1 year)
- Professional demeanor
- Calendar Management and Scheduling
- Types 75 WPM
Interests
Growing up my family taught me the value of handwork, responsibility, and honesty. These are values I continue to hold close as I make a way for myself in the world. I was a very active and social girl in school, participating in choir and theatre to help grow my creative side. This not only provided a creative outlet, but also taught me many valuable skills such as public speaking, time management, use of hand/power tools, and safety within the workplace. I also spent a majority of my young adult life volunteering for the Girl Scout Troupe of Milwaukie within a supervisory capacity, volunteering with the food bank at my church, and babysitting as a means to fund school trips. I like to do everything I can to both help and advance my community and my coworkers, and hope to be a light in people's lives.
Affiliations
Girl Scouts of America
OPEIU Local 277
OPEIU Local 277
Additional Information
- Music Camp Counselor for kindergarten-2nd grade: Summer of 2013 and 2014
- 2 time Varsity Letter recipient for Choir: 2013 and 2014, A-choir and Honor Choir Sophomore-Senior year.
- Volunteer of 8 years with the Girl Scout Troupe of Milwaukie. Primary role included supervision of younger children, transportation, background check/registered adult through the Girl Scouts. Supervisor of fundraisers, set up/clean up.
- Volunteer Teacher at Immortelle Modeling and Acting Agency for students 3-8 years years of age. Duties included marking attendance, teach basic stance, walk, and turns on the runway. This also included teaching how to prepare audition material. (i.e. steps, turns, slating to the camera.)
Timeline
Locations Production Assistant
Viacom / Paramount +
01.2022 - 01.2022
COVID/Office Production Assistant
Warner Brothers Entertainment
10.2021 - 12.2021
Project Scheduling Coordinator
Premier Services Group
06.2021 - 10.2021
Receptionist
Ruby Receptionists
08.2020 - 06.2021
Receptionist
Structured Communication Systems
04.2019 - 08.2020
Personal Producer
Ail Clackamas
09.2017 - 03.2018
Customer Service Representative
First Transit
05.2016 - 06.2017
Team Member
Sunnyside Jamba Juice
04.2014 - 02.2016
High School Diploma -
Clackamas High School
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