Olyvia Robert
Berwick,ME
Summary
Dedicated professional with a background at Durgin Pines, adept in food handling safety and patient communication. Excelled in maintaining high hygiene standards, reducing cross-contamination risks, and enhancing customer satisfaction at Publix through personalized service. Skilled in time management and problem-solving, ensuring efficient workflow and high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Dietary Aide
Durgin Pines
12.2023 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
Housekeeper
Green Maids
01.2024 - 03.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Produce Clerk/Bakery Clerk
Publix
12.2022 - 10.2024
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Customized cake designs according to customer requests, enhancing customer satisfaction and loyalty.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Server
IHOP
Pinellas Park, Florida
02.2022 - 01.2023
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Gift Shop Cashier
Sirata Beach Resort & Conference Center
st petersburg beach, FL
07.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Assisted in maintaining visually appealing merchandise displays, enticing customers to make purchases and boosting overall sales.
- Processed returns and exchanges efficiently according to store policy, minimizing disruptions to other customers'' shopping experiences.
- Balanced cash drawers at the beginning and end of shifts, verifying that all funds were accounted for accurately before submitting reports to supervisors for review.
hostess
Cassis American Brasserie
st petersburg , FL
06.2021 - 01.2022
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Associate
Panera Bread
Pinellas Park, Florida
08.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Vet Technology
York County Community College
Wells, ME06.2027
High School Diploma -
Largo High School
Largo, FL06.2021
Skills
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Customer Service
- Food handling safety
- Patient Communication
- Allergen awareness
- Scheduling and Planning
- Task Prioritization
Timeline
Housekeeper
Green Maids
01.2024 - 03.2024
Dietary Aide
Durgin Pines
12.2023 - Current
Produce Clerk/Bakery Clerk
Publix
12.2022 - 10.2024
Server/Gift Shop Cashier
Sirata Beach Resort & Conference Center
07.2022 - 12.2022
Server
IHOP
02.2022 - 01.2023
hostess
Cassis American Brasserie
06.2021 - 01.2022
Associate
Panera Bread
08.2020 - 02.2021
No Degree - Vet Technology
York County Community College
High School Diploma -
Largo High School
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