Om Bhakta
Cincinnati,Ohio
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
The Ups Store
08.2021 - Current
- Trained and supervised a team of employees to provide exceptional customer service and achieve sales targets
- Effectively managed daily operations of The UPS Store retail as Manager
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Utilized computer systems and software, including POS and shipping software, to accurately process transactions and ensure efficient store operations.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Groundsmen
Legendary-run Golf Course
04.2022 - 11.2022
- Expertly operated and maintained a variety of equipment, including mowers, edgers, and blowers, to maintain the golf course's landscaping and greens
- Responded quickly to emergencies and ensured that the golf course was always presentable, even during inclement weather conditions.
Education
MBA - Marketing
University of Cincinnati
Cincinnati, OH04.2026
Skills
- Fluent in English, Hindi, and Gujarati with strong ability to communicate in multiple languages
- Staff Management
- Operations Management
- Strategic Planning
- Cross-Functional Teamwork
- Sales Techniques
- Sales management
- Schedule Preparation
- Utilized language skills to build rapport and effectively communicate with individuals from diverse linguistic and cultural backgrounds
- Complex Problem-Solving
- Verbal and written communication
- Time Management
- Team Leadership
Accomplishments
- Supervised team of 4 staff members.
Leadership And Community Engagement
Leader, Rincon FC, 12/2022, Present, Cincinnati, Ohio, Managed team finances, including budgeting, fundraising, and purchasing equipment., Initiated and planned the creation of a recreational indoor soccer team.
Projects
SWOT Analysis Project, Business Foundations, 11/2022, Conducted SWOT Analysis to identify strengths, weaknesses, opportunities, and threats in personal and professional development, leading to the creation of targeted and measurable goals. Presented SWOT findings and recommendations to stakeholders, effectively communicating key insights and action plans. Developed and implemented action plans, leveraging strengths and addressing weaknesses, to achieve concrete and quantifiable results, such as a 20% increase in productivity and a 70% improvement in teamwork effectiveness.
Certification
- Hazmat Training - 2024
Timeline
Groundsmen
Legendary-run Golf Course
04.2022 - 11.2022
Manager
The Ups Store
08.2021 - Current
MBA - Marketing
University of Cincinnati
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