Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Intern
Olisa M. Green

Olisa M. Green

Jacksonville,FL

Summary

Quick learner with 5+ years of managing patient records, coordinating referrals and scheduling appointments. Expertise in medical terminology, insurance processes, ICD-10 and CPT codes. Collaborative administrative professional that offers strong task prioritization and organizational skills. Friendly and flexible candidate with solid customer service background.

Overview

7
7
years of professional experience

Work History

Procedure Coordinator & Referrals

Digestive Disease Consultants
07.2018 - Current
  • Manage multiple schedules and prioritize tasks to meet demands of fast-pace work environment.
  • Maintain confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Post/schedule procedure(s) and imaging/interventional radiology with hospital when necessary.
  • Verify patients’ insurance and obtain pre-certifications/authorizations via online portal or through PCP office.
  • Process/send out-going referrals via fax/EMR/EHR for patients to receive treatment with another specialty/physician, e.g., surgeon, liver transplant, and heme/onc.
  • Send orders for imaging/interventional radiology, blood work, and phlebotomy.
  • Update patient charts with accurate demographics.
  • Work closely with physician medical assistants to guarantee patients are treated in a timely manner.
  • Gather records pertinent to specific problems, review for completeness and accuracy and attach records to correspondence as necessary.
  • Respond to messages from internal teams and patients within the expected timeframe.

Client Solutions Relationship Rep

EverBank
11.2016 - 07.2018
  • Greeted customers warmly to set tone of customer experience and provided welcoming and friendly atmosphere.
  • Maintained quality service to clients by answering product and service questions, was appreciative and responsive to all of the clients’ needs and advised related services/products for the future.
  • Took ownership in problem solving, confirmed the clients’ request and recapped the service provided to ensure client satisfaction.
  • Handled multiple tasks while maintaining a high level of service.
  • Contributed to team efforts by answering client calls in a timely manner.
  • Gathered, organized and inputted client's information into digital database.
  • Retained in-depth knowledge of client services and products.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Education

Bachelor of Science - Nursing – SJR State

St. Johns River State College
Orange Park, FL

High School Diploma -

Fleming Island High School
Fleming Island, FL
06.2012

Skills

  • Insurance Verification
  • Pre-Cert/Authorizations/Referrals
  • Medical Terminology
  • ICD-10 & CPT Coding
  • HIPAA Compliance
  • EMR/EHR
  • Patient Relations
  • Schedule Management
  • Database Maintenance
  • File Preparation
  • Data Entry
  • Multi-Line Telephone Operation
  • Train Employees

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Growth demands a temporary surrender of security.
Gail Sheehy

Timeline

Procedure Coordinator & Referrals

Digestive Disease Consultants
07.2018 - Current

Client Solutions Relationship Rep

EverBank
11.2016 - 07.2018

Bachelor of Science - Nursing – SJR State

St. Johns River State College

High School Diploma -

Fleming Island High School

Similar Profiles

CREATE PROFILE
Olisa M. Green