Om Patel
Barnwell,USA
Summary
A hardworking professional with a proactive mindset, extensive industry knowledge, and excellent conflict resolution abilities. Contributing years of expertise, and a commitment to encouraging loyalty. Excellent knowledge of strategies for boosting sales and improving business success.
Overview
5
5
years of professional experience
Work History
Management Trainee Intern
Enterprise Rent-A-Car
West Columbia, USA
09.2024 - 11.2024
- Assisted with managing rental reservations for insurance, retail, and corporate customers.
- Responsible for driving income, growth, and net other to exceed company standards.
- Contribute to providing exceptional customer service above company standards.
- Maintained, build-upon, and created new relationships with dealerships, body shops, and surrounding accounts.
Front Desk Associate
Fairfield Inn & Suites by Marriott
North Charleston, USA
03.2024 - 08.2024
- Rented rooms to guests through an online computer system for the hotel.
- Simplified guest check-in procedures, implementing a quick and efficient online system, allowing for wait times to be reduced by 20% enhancing guest satisfaction.
- Effectively managed check-ins and reservations of a 76-room hotel, ensuring the occupancy rate is above 70%.
- Designed a daily reporting system for housekeepers that gave them tasks for all 76 rooms to ensure fast-paced optimal cleaning efficiency.
- Delivered exceptional customer service by quickly resolving guest complaints which contributed to a higher rate of guest returns.
Motel Assistant Worker/Desk Clerk
CAROLINA LODGE OF BARNWELL (Diya & Geya Inc.)
Barnwell, USA
08.2019 - 01.2024
- Rented out rooms to customers through a computer system for the motel.
- Fixed computer issues so that the computer system allowed for rooms to be rented out.
- Welcomed and greeted customers and addressed complaints by problem solving.
- Develop daily reports of thirty-six rooms for housekeepers to review, maximizing efficiency.
- Provided excellent service and a pleasurable living experience that increased retention rates.
Education
Bachelor of Finance - Finance, Hospitality & Tourism Management
MOORE SCHOOL OF BUSINESS, University of South Carolina
Columbia, SC, USA12.2024
Skills
- Microsoft Word
- Excel
- PowerPoint
- Time management
- Reliability
- Good Work Ethic
- Problem Solving
- Customer Service
- Analytical skills
- Data Analytics
- Process improvements
- Sales management
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Limited
Accomplishments
- President’s Honor Roll
- Dean’s Honor Roll
- Voted as top intern for Enterprise
Affiliations
- Men's Volleyball
- Football
- Basketball
- Traveling Abroad
References
References available upon request.
Timeline
Management Trainee Intern
Enterprise Rent-A-Car
09.2024 - 11.2024
Front Desk Associate
Fairfield Inn & Suites by Marriott
03.2024 - 08.2024
Motel Assistant Worker/Desk Clerk
CAROLINA LODGE OF BARNWELL (Diya & Geya Inc.)
08.2019 - 01.2024
Bachelor of Finance - Finance, Hospitality & Tourism Management
MOORE SCHOOL OF BUSINESS, University of South Carolina
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