Oma Gal
Denver,CO
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Waitress
Burma Super St
2014.11 - 2017.02
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Hairstylist
Hair Cuttery Salon
2017.04 - 2020.06
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Demonstrated thorough knowledge of all salon products and services.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Maintained regular client list and successfully handled walk-in customers.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Manager
Matrix Salon
2020.08 - 2023.10
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Accomplished multiple tasks within established timeframes.
Hairstylist
Sports Clips
2023.11 - Current
- Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Education
Cosmetologist - Beauty Industry
Coliumbia College
Vienna, VA07.2018
Skills
- Interpersonal Communication
- Decision-Making
- Problem-solving aptitude
- Social skills
- Schedule Management
- Strong leader
- Business Management
- Team building
- Excellent Communication
- Esthetics
Timeline
Hairstylist
Sports Clips
2023.11 - Current
Manager
Matrix Salon
2020.08 - 2023.10
Hairstylist
Hair Cuttery Salon
2017.04 - 2020.06
Waitress
Burma Super St
2014.11 - 2017.02
Cosmetologist - Beauty Industry
Coliumbia College
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