OMA UTAH
Alpharetta,GA
Summary
Highly experienced strategic leader and catalyst for change and innovation who consistently delivers solutions and services to clients that achieves revenue increases, competitive advantage, and customer retention. Highly experienced Software Product Manager/Product Owner/Project Manager/Business Analysis/ Product Life cycle management Agile Certified Product Owner (CSPO)/Agile Certified Scrum Master (CSM); Certified Oracle 8.0 CRM Business Analyst and Consultant. Experienced DevOps Product Manager/Product Owner & Product lifecycle management Highly knowledge on CRM Applications (Oracle, Salesforce – Classic & Lightening), Campaign & Email Automation Data Privacy Governance & Compliance Specialist in privacy laws and privacy by design. Defines, Prepares & Manages Product Strategy & Vision, Product Roadmaps and Go-to-Market Plans (Product Readiness) & Product Launches, key performance indicators (KPIs) and reporting metrics on usage, adoption, and functionality. Execution-oriented Product Manager/Product Owner in both Agile or Traditional SDLC environments with over 15 years of success in product management and delivery of strategies in Web & Mobile Apps solutions, Digital Analytics (SEO/SEM) Solutions, Integration/Migration Solutions, Back-office systems, infrastructure initiatives, Web Services (APIs) solutions, PaaS, SaaS, and Content Management. Hands-on conducting market analysis & competitive research (features, pricing models, customer targeting) Successful in partnering with stakeholders, management, and clients to define product, business requirements, create functional specifications, and deliver scalable architectures and system enhancements for Web Apps strategic initiatives. Manages 3rd Party relationships – RFI/RFP/SOW. Efficient & highly productive Business Analysis leader, coach, trainer. Expert in Requirement gathering process, BRDs, FRDs, RTMs, and Use cases, UML, Workflow Diagrams. Highly Experienced at using collaborative tools such as: Aha!, JIRA, Confluence, MS Office Suites. Evangelizes & leads cross- functional collaboration to build & foster product awareness, education and buy-in
Overview
26
26
years of professional experience
Work History
Sr. Technical Delivery Product Manager/Owner (Consultant)
ERNST & YOUNG (EY)
04.2022
- Directed & managed a comprehensive product strategy for EY Assurance Audit solutions from product conception and definition through the end of life in an Agile Environment
- Collaborated with team and stakeholders to define the roadmap, release plans, and Minimum Viable Product (MVP) to achieve strategic goals for the following product lines – Various types of API Integrations, Atlas UI/UX, Coveo Search Experience, A1/ML, & Tech Enablement, Social Q&A and User feedback platform initiatives
- Managed privacy by design & data privacy policies integration into the Atlas Application
- Implemented & Trained product management on Aha! Product management tool: led SAFe agile team (prioritize product backlogs, groom epics, and user stories/acceptance criteria using Aha! & Azure DevOps)
- Worked closely with the Solution Architects and UX/UI team to develop product POCs, Mockups, and wireframes using Figma for the New Atlas SaaS-based solution
- Worked with internal and external business stakeholders and program managers to develop comprehensive communication/promotion strategy, including necessary planning, activities, training, and other resources associated with asuccessful product launch
- Gathered and analyzed user feedback through user testing, surveys, and other feedback channels.
SR. Product manager (Owner) /Project Manager/Acting Data privacy officer
American College of rheumatology
09.2022 - Current
- Works collaboratively with various business stakeholders on different projects to provide integrated solutions, utilizing Agile Scrum/Kanban for an integrated Salesforce SaaS, PaaS CRM & LMS platforms and API(SSO) integration
- DevOps Product Owner, defined/created product features, story mapping, product backlog, sprint planning, backlog refinement, release planning, product launch and monitoring and JIRA integration
- Primary liaison collaborating with internal and external customers, vendors, and cross functional teams across the business to ensure successful deployment and roll out of new features
- Conducts market research to identify customer needs, pain points, and market trends
- Creates user personas and user journey maps to understand user behaviors and motivations
- Defines and prioritizes features and enhancements based on customer care, voice of the customer, customer-centric driving initiatives
- Works extensively on mobile and desktop products for B2B and B2C projects, most recently Membership subscription services, Digital Learning Management Systems, Image Library, ACR Intranet Website, SSO & API Integrations
- Coordinates & evangelizes across all functional areas to ensure buy-in to deliver on the defined end-to-end customer experience
- Responsible for gathering and prioritizing all data access API requirements based on prioritized business needs to meet strategic goals
- Governs & drives the delivery of Privacy capability framework, develops solutions by drafting privacy policies, managing Privacy by Design implementations, working collaboratively with legal, security team, IT dev team to develop ACR GDPR, CCPA & PCI security policies, Data Retention Schedules, & Document Control Registry
- Develops and manages the product roadmap, prioritization, go-to-market strategies for Nimble Association Management System Platform and the Salesforce CRM Sales and Services Management
- Maintains a consistently flushed product backlog of product improvements, new opportunities based on clients, users, partners feedback, technology challenges and competitive advantage
- Works closely with the design and the development team to ensure a customer centric UX & UI application
- Defines and manages project budget, project plans, resource capacity planning, risk management plan, launch readiness plan, and UAT of four strategic SAML SSO integration virtual learning product offerings
- Coordinates and drives the operational implementation of the cloud-based infrastructure platforms (Salesforce, Nimble, Cadmium CD, LMS, Kulturra).
SR. Product manager/Owner OPT/OPTH EMR Consultant
Global Logic
07.2021 - 03.2022
- Managed 3 Agile teams and served as the Subject Matter Expert API Product Owner
- Managed, coordinated, and executed highly visible projects from ideation to execution and drove the definition, measurement and tracking of key initiatives for an Eyecare Electronic Medical Records Software used by over 3000 practices
- Managed & oversaw several Product lines: medical devices, Customer-facing API integrations, data analysis and insights, Patient Portal, EMR application and Data Privacy
- Managed the product development, implementation, and deployment of the Eyecare EMR healthcare SaaS technology, defined and created the Product roadmap, Product backlog, User personas and user stories
- Defined and managed the EMR MACRA and CEHRT integration and re-certification process
- Identified and created the user stories for the and application integrations (EPIC, Allscripts, Patient Portals, LIS, Communication Tools, Telehealth, device integrations)
- Managed and executed all 3rd party vendor contracts, MSA, NDAs, product branding and positioning
- Worked closely with design and development teams to ensure a customer-centric approach in product development.
SR. Product manager /Project Manager/Acting Data privacy officer
American College of rheumatology
12.2018 - 07.2021
- Worked collaboratively with various business stakeholders on different projects to provide integrated solutions, utilizing Agile Scrum
- Worked extensively on mobile and desktop products for B2B and B2C projects, most recently Membership subscription services, Digital Learning Management Systems, Image Library, ACR Intranet Website
- Owned and drove delivery of ACR Data Privacy initiatives, Privacy by Design implementations, working collaboratively with legal, security team, IT dev team to develop ACR GDPR, CCPA & PCI security policies, Data Retention Schedules, & Document Control Registry
- Developed and managed the product roadmap, prioritization, go-to-market strategies for Nimble Association Management System Platform and the Salesforce CRM Event Management
- Maintained a consistently flushed product backlog of product improvements, new opportunities based on clients, users, partners feedback, technology challenges and competitive advantage
- Defined and managed project budget, project plans, resource capacity planning, risk management plan, launch readiness plan, and UAT of four strategic SAML SSO integration virtual learning product offerings
- Coordinated and drove the operational implementation of the cloud-based infrastructure platforms (Salesforce, Nimble, Cadmium CD, LMS).
Sr. Product Manager/Product Owner
Nextech Systems LLC.
04.2016 - 12.2018
- Responsible for shaping the strategic product roadmap, developing business cases, implementing, and integrating 3rd party applications to one of the industry-leading specialty EMR system for Ophthalmologists, Dermatologists and Plastic Surgeons
- Successfully Implemented and launched the first public FHIR API product (B2B, B2C, B2D) of the company that integrated over 20 new 3rd party applications increasing & extending the EMR system footprint
- Articulate the business benefits of APIs to the organization; understand the landscape and business enough to use domain appropriate, human-readable language in the APIs
- Translate the API business goals into functional strategies and tactical user stories for the development team to implement
- Led the product lifecycle for the Patient Portal, Online billing Services and Online Scheduling services from ideation to post-launch
- Managed the eCommerce subscription selling, authoring, and execution solution to manage subscriptions, such as monthly digital media subscriptions, coverage-based services, and complex usage-based products for the EMR services
- Developed and defined product use cases, defined user personas, developed product messaging & positioning, and created/implemented the Go-to-market plans (GTM) for Salesforce CRM integration projects
- Partnered with marketing team & sales teams to define/develop product marketing strategies, product branding or rebranding and product pricing
- Created & conducted Sales GTM Planning, training, Support readiness planning
- Created epics, user stories in JIRA, completed user story mappings and worked collaboratively with the agile team to groom, sprint plan, release plan, and completed sprint demos that included internal and external stakeholders
- Monitored & measured the products usage/ performance, product “stickiness” using Google and Omniture Analytics for product enhancements
- Articulated the search engine performance and improvements (NLP)
- Conducted vendor evaluations (RFI/RFP/ NDAs/ Contracts).
Sr. Product Manager/ Product Owner/Business Analysis Manager
Healthport Technologies LLC. (cioxhealth)
02.2013 - 04.2016
- Led the conversion of some of the business analysts to product owners, through training, coaching & mentoring
- Led, coached, mentored, and provided mid-year and yearly performance reviews to a team of product owners, business analysts, UI/UX and technical writers across 8 Agile Teams
- Collaborated with the Product Development Managers, Architects, Marketing and Sales teams to define strategic direction & product roadmaps
- Managed & coordinated products portfolio planning, products reviews, go-to-market planning & implementations
- Defined product vision, conducted market trend analysis, conducted internal and external customer focus groups to gather product requirements, defined the Minimal Viable product “MVP”
- Defined features/ EPICs
- /Themes, prioritized product backlog, created user stories and acceptance criteria and utilized Agile Release planning to launch projects successfully
- Led the agile teams in delivering quality product solutions on Payer/Provider Customer Portals (Web), Patient Portals (Mobile & Web) and EMR /EHR Integrations
- Successfully deployed a new automated medical records B2B eDelivery request Web App that achieved in 2015 -2016 a 20% customer retention
- Established a universal login flow, integrating both web and mobile logins with client-preferred credentials using Oauth 2.0, SSO (IdP initiated SAML) to achieve a seamless user experience for all CioxHealth products and customers
- Ensured the team worked closely with UI/UX designer to define user –friendly look & feel; identified unique users and page view and native/hybrid components, and managed post –production customer feedback metrics.
PMO/Mgr. Business Analysis
Cox Communications Inc.
01.2011 - 01.2013
- Held a dual role of PMO Manager & Business Analysis Manager, responsible for providing leadership and coordination of the OSS AppDev Program management office as well as being the Business Analysis Manager overseeing a team of 14 BA’s
- As a PMO Manager, managed the top 10 key strategic initiatives: Cox visual voicemail, phone tools (Mobile, Web & Digital), Network Optimization, IPv6, web-based data usage meter, with projected ROI of $6-10M+, and impacting over 750K customer base
- Coordinated & conducted regular health-check analysis of the SDLC practices & methodologies, organization readiness & culture, PMO structure, governance and compliance, projects & post project analysis
- Responsible for effectively balancing the businesses needs with its IT capability (Skills) and capacity (Resources)
- Assisted with the overall administration, monitoring, and improvement of the financial and budget performance of the different teams.
Sr. IT Lead Consultant
Cox Communications Inc.
01.2007 - 01.2011
- Oversaw business analysis process, SDLC methodology, change management process, user requirements documentations – BRD, FRD, SSD
- Led, coached, and mentored a team of 15 – 20 onsite and offsite Business Analysts that supported the product/business development, software development initiatives, and production support
- Successfully led, executed, delivered top quality, on time and on various projects simultaneously with a budget range from $3M - $20M
- Primary point of contact for issue resolution and followed up with the technical teams & QA teams to provide necessary support, clarifying requirements, addressing questions, mitigation risks through solution delivery lifecycle.
Sr. IT Consultant (lead product management analyst)
Eagle Creek Software Services
01.2005 - 01.2007
- Managed Business/Functional Analysis phase, release planning phase and Go-live deployment in an Agile Scrum/Iterative Siebel environment supported
- Managed end to end project delivery of a CRM 8.0 Channel marketing Application, Mobile Apps, Digital Apps (Native Apps/Hybrid Apps), SEO & SEM Reports to about 3K field users
- As the Product Owner successfully implemented and deployed an email Marketing Mobile App product that yielded a 25% ROI
- Evaluated product release performance against success metrics and customer feedback and use this information to provide recommended improvements.
Principal / Mgr. Business Analyst
John H.Harland Inc. (Harland Clarke)
01.2002 - 01.2005
- Led a team of BA’s and development team, coordinating with over 5 inter-departmental teams that worked on various internal projects - CRM Applications (Oracle/Salesforce), BSB Web Applications and Portals, Mobile Apps, Billing Systems, Web Services, SQL Server/Oracle DB in a Waterfall/ RAD/ Iterative
- Collaborated closely with cross - functional product development teams on UI prototype design and development that impacted over 500,000 likely users
- Liaised with the Director of Product Development to define the business case for a Siebel eSales, eService, eMarketing product line that included product branding, pricing, campaigns, user experience, content management and web analytics
- Managed and conducted change management process, documented risks isk mitigation plans.
Oracle Professional Services Consultant
Siebel Systems (Oracle)
01.1999 - 01.2002
- Acted as the Lead Account Management consultant on Siebel Implementations for various clients (Motorola, American Cancer Society, Marconi, & Nationwide), and liaised between the Business User community and the Siebel Development team
- Led 6 successful Siebel 7 project implementations (Siebel Financial Services, Consumer Goods, Marketing, Sales, Service; Siebel 7.8, 7.7 and 7.5), technical design, development, deployment, data migration, and EAI solutions
- Developed Project Plan with Milestones, Task and Resources projections and identification using MS Projects
- Trained and oversaw production support for 350 sales, marketing & service reps; in turn gained a thorough understanding of the business & leveraged that to optimize CRM and OBIEE platforms.
Education
Master of Management Information Systems (MISM) -
Keller Graduate School of Management
Atlanta, GAMaster of Arts, Public Administration (MPA) with a minor in Organizational Management - undefined
University of Georgia
Athens, GAAssociate degree, Project Management & HealthCare Information Systems - undefined
Keller Graduate School of Management
Atlanta, GASkills
- End to End Feature Delivery
- Requirements Building
- User Feedback Collection
- [Type] marketing
Technicalsummary
Product Management (10+years), Agile Scrum\Kanban\Lean (6+years), Product Development (20+years), Project/Program Management (10+ years); Cloud \SaaS Technology (6+ years), Web Technology –Including Ecommerce (10+years)
Timeline
SR. Product manager (Owner) /Project Manager/Acting Data privacy officer
American College of rheumatology
09.2022 - Current
Sr. Technical Delivery Product Manager/Owner (Consultant)
ERNST & YOUNG (EY)
04.2022
SR. Product manager/Owner OPT/OPTH EMR Consultant
Global Logic
07.2021 - 03.2022
SR. Product manager /Project Manager/Acting Data privacy officer
American College of rheumatology
12.2018 - 07.2021
Sr. Product Manager/Product Owner
Nextech Systems LLC.
04.2016 - 12.2018
Sr. Product Manager/ Product Owner/Business Analysis Manager
Healthport Technologies LLC. (cioxhealth)
02.2013 - 04.2016
PMO/Mgr. Business Analysis
Cox Communications Inc.
01.2011 - 01.2013
Sr. IT Lead Consultant
Cox Communications Inc.
01.2007 - 01.2011
Sr. IT Consultant (lead product management analyst)
Eagle Creek Software Services
01.2005 - 01.2007
Principal / Mgr. Business Analyst
John H.Harland Inc. (Harland Clarke)
01.2002 - 01.2005
Oracle Professional Services Consultant
Siebel Systems (Oracle)
01.1999 - 01.2002
Master of Arts, Public Administration (MPA) with a minor in Organizational Management - undefined
University of Georgia
Associate degree, Project Management & HealthCare Information Systems - undefined
Keller Graduate School of Management
Master of Management Information Systems (MISM) -
Keller Graduate School of Management
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