Omaida L. Flores
Ogden,UT
Summary
- I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities.
Overview
3
3
years of professional experience
Work History
Chiropractor Assistant
Health For Life Spine & Disc Center
2023.10 - Current
- Enhanced patient comfort by attentively addressing concerns and providing clear explanations of treatment plans.
- Streamlined office operations for improved efficiency by maintaining accurate patient records and scheduling appointments.
- Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Supported patients during treatments by properly positioning them for optimal results.
- Monitored patient progress throughout treatments, reporting any concerns or improvements to the supervising chiropractor promptly.
- Aided in developing comprehensive rehabilitation programs for patients recovering from injuries, resulting in quicker healing and return to daily activities.
Dental Assistant
Canyon Dental Group, Bart & Jared Wolthuis Dds
2023.01 - 2023.04
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Call Center Operator
AvantGuard
2022.08 - 2022.11
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
- Achieved a high first-call resolution rate by quickly identifying issues and providing appropriate solutions.
- Streamlined operations with consistent adherence to company policies and procedures related to call center tasks.
- Maintained accurate records of customer interactions, ensuring efficient follow-up and resolution of outstanding issues.
- Proactively identified opportunities for process improvements within the call center, leading to enhanced operational efficiencies.
- Assisted customers by answering questions and responding to inquiries.
Assistant Lacrosse Coach
Weber School District
2022.02 - 2022.05
- Enhanced team performance by developing and implementing targeted training programs.
- Assisted head coach in planning and executing practice sessions, resulting in improved teamwork and skill development.
- Provided individual coaching to players, helping them refine their skills and reach their full potential.
- Contributed to the development of game strategies, leading to increased win rates for the team.
- Fostered a positive team environment by promoting sportsmanship, teamwork, and respect among players.
- Supported student-athletes with academic guidance, ensuring they maintained eligibility requirements and achieved success both on and off the field.
Receptionist
Carlson Injury Law, LLC
2020.08 - 2022.01
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Entered data in Microsoft software to keep records of clients information.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Coordinated and communicated with clients to gather pertinent information.
Education
No Degree -
Roma High School
Roma, TX06.2021
High School Diploma -
Syracuse High School
Syracuse, UT06.2021
Skills
- Business operations understanding
- Multi-line telephone skills
- Organization and efficiency
- Document control
- Office equipment operations
- Recordkeeping and bookkeeping
- Stress Management Techniques
- Customer Service Excellence
- Empathy and Compassion
- Detail-Oriented Focus
- Problem Solving Prowess
- Time Management Abilities
- Teamwork and Collaboration
Volunteering
- Volunteered in multiple Veteran homes as a JROTC alum from the year 2018 to 2019
- Volunteered as a Teacher Assistant at Venture Academy in April 2022 to May 2022
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Chiropractor Assistant
Health For Life Spine & Disc Center
2023.10 - Current
Dental Assistant
Canyon Dental Group, Bart & Jared Wolthuis Dds
2023.01 - 2023.04
Call Center Operator
AvantGuard
2022.08 - 2022.11
Assistant Lacrosse Coach
Weber School District
2022.02 - 2022.05
Receptionist
Carlson Injury Law, LLC
2020.08 - 2022.01
No Degree -
Roma High School
High School Diploma -
Syracuse High School
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