Omaira Arroyo Morales
Austin,TX
Overview
3
3
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Austin, TX
10.2022 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
Packer
Republic Plastic
McQueeney, TX
08.2021 - 10.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Cashier
Walmart
Austin, TX
05.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Vocacional Hipica
Canovanas, PR12.2019
Skills
Fluent in English and Spanish
Ability to handle customer inquiries, resolve issues, and provide information in both languages
Active Listening
Attentive to customer needs and concerns to ensure satisfaction
Acknowledge customer input and respond appropriately to build trust and rapport
- Efficiently manage multiple tasks in a fast-paced, dynamic environment
Team Collaboration
Ability to collaborate in high-pressure environments and maintain composure during operational disruptions
Multitasking and Time Management
Languages
Spanish
Native or Bilingual
Timeline
Ramp Agent
Southwest Airlines
10.2022 - Current
Cashier
Walmart
05.2022 - 09.2022
Packer
Republic Plastic
08.2021 - 10.2022
Vocacional Hipica