Omal Efrem
Seattle
Summary
Performance management professional with comprehensive background in enhancing team efficiency and implementing effective performance strategies. Known for strong focus on team collaboration and achieving results. Recognized for flexibility in adapting to changing needs and proficiency in leadership and communication skills.
Overview
10
10
years of professional experience
Work History
Performance Manager
PrimeFlight Aviation
11.2024 - Current
- Conduct thorough assessments of employee performance, identifying strengths and areas for growth.
- Improve team performance by implementing new KPI tracking systems and providing regular feedback.
- Develop comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Manage employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintain payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitate onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Introduce innovative metrics-driven approach, allowing for better evaluation of departmental progress against established targets.
Performance Supervisor
PrimeFlight Aviation (was Elite Line Services)
10.2023 - 11.2024
- Collaborate with other leadership to identify areas for improvement across departments, streamlining communication channels and increasing operational efficiency.
- Establish clear performance expectations for all team members, promoting accountability and ongoing professional growth opportunities.
- Facilitate productive team meetings focused on problem-solving, collaboration, and open communication among staff members.
- Implement data-driven decision-making processes (with a key-focus on budgeting), enhancing the effectiveness of performance evaluations and goal-setting initiatives.
- Conduct regular reviews of individual and team performance metrics, identifying trends and adjusting strategies as needed to meet organizational goals.
Work Order Administrator
Elite Line Services
06.2023 - 10.2023
- Create work orders and purchase orders for scheduled and unscheduled maintenance and repairs, parts and shop supplies to upkeep shop needs and ensure consistent productivity throughout all work shifts
- Establish team priorities, maintain schedules and monitor performance.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Audit work orders and purchase orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicate with and assist parts department in ordering and receiving correct parts in a timely fashion.
- Review and approve requested repair parts by technicians
L48 Coordinator
Elite Line Services
08.2022 - 06.2023
- Communicated and developed strong, lasting relationships with GSE vendors to ensure fluid, thorough upkeep and operation of ground support equipment.
- Communicated with several parts vendors to acquire needed parts in a timely, prioritized fashion.
- Set priorities and problem-solved workflow issues to maintain rapport with customer, manager(s) and vendors.
- Gathered, organized and shipped parts/materials to support operations at outstations.
- Entered data, generated reports, and produced tracking documents.
- Coordinated transportation of equipment through outside vendors.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Automotive Service Advisor
Autonation Renton Honda
01.2020 - 06.2020
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Answered questions and provided information about all general (and extensive) maintenance and repairs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed strong rapport and lasting relationships with customers by prioritizing recommended maintenance/repairs with safety items as the main focus.
- Processed invoices, purchase orders, warranty work orders and customer-pay work orders with respective accounts codes - ensuring all work orders were coded and billed correctly.
Automotive Express Service Advisor
Honda/Toyota Of Seattle
10.2018 - 01.2020
- Documented customer requests to facilitate communication to technicians.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Spent quality time building relationships with customers to maximize satisfaction.
- Scheduled service appointments with customers and arranged shuttle rides/rental vehicles if/when needed.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Processed work orders, purchase orders, warranty work orders, customer pay work orders, invoices and sublets with respective account codes to ensure proper and correct payment was billed.
Pre-Delivery Inspection Technician
Honda/Toyota Of Seattle
01.2017 - 11.2018
- Tested instruments and vehicle functions to ensure vehicles were in perfect operating condition prior to customer delivery.
- Rejected unacceptable items and recommended corrective actions and communicated all concerns with Sales Management.
- Analyzed repeated malfunctions and deviations to trace root causes and assist with preventive measures.
- Completed receiving, in-process and final inspections on different manufactured components.
- Ensured vehicles met manufacturers' specifications and quality standards.
- Maintained detailed pre-delivery inspection logs.
Automotive Technician
Toyota Of Seattle
09.2015 - 01.2017
- Performed work outlined on repair order to meet dealership and factory standards.
- Communicated with parts department to obtain needed parts.
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Leveraged diagnostic tools and special service equipment to test components and systems.
- Documented all performed work and reported any concerns to service advisor to relay to customers.
- Kept shop areas neat, clean, and free of safety hazards.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Attendeded training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
Education
High School Diploma -
Franklin High School
Seattle, WA06.2014
Skills
- Excellent communication skills
- Microsoft Office proficiency
- Strong organizational and time-management skills
- Corrective action planning
- Payroll administration
- Leadership development
- Ability to manage multiple tasks while adhering to and meeting project schedules and deadlines
- Ability to build strong, lasting relationships across an organization
- Coaching and mentoring
- Customer focus
- Performance analysis
- Employee relations
Timeline
Performance Manager
PrimeFlight Aviation
11.2024 - Current
Performance Supervisor
PrimeFlight Aviation (was Elite Line Services)
10.2023 - 11.2024
Work Order Administrator
Elite Line Services
06.2023 - 10.2023
L48 Coordinator
Elite Line Services
08.2022 - 06.2023
Automotive Service Advisor
Autonation Renton Honda
01.2020 - 06.2020
Automotive Express Service Advisor
Honda/Toyota Of Seattle
10.2018 - 01.2020
Pre-Delivery Inspection Technician
Honda/Toyota Of Seattle
01.2017 - 11.2018
Automotive Technician
Toyota Of Seattle
09.2015 - 01.2017
High School Diploma -
Franklin High School
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