Overview
Work History
Education
Skills
Timeline
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OMAR ABDELAZIZ

St Louis,MO

Overview

6
6
years of professional experience

Work History

Sr. Operations Specialist

Ansira
05.2022 - Current
  • Quality Check Genesis and Hyundai advertisements & claims against an established set of guidelines and brand standards, while communicating with client agencies, vendors and dealerships
  • Oversee dealer fund management and quarterly budget allocations, assisting dealers in meeting spend requirements by providing clear guidance & actionable recommendations
  • Work closely with Operations Leads to maintain program integrity, ensure adherence to guidelines, and strengthen relationships with clients and vendors.
  • Provide assistance and knowledge to clients, answered incoming calls/tickets, handled escalations, and resolve any advertising query concerns through Zendesk & Salesforce

Corporate Relations Specialist

Saint Louis University Workforce Center
01.2022 - 05.2022
  • Initiated sales process by prospecting, scheduling appointments, understanding business needs, & developing proposals for professional development opportunities to meet sales targets and metrics for increased revenue growth
  • Familiarized with over 100+ courses in Data Analytics, Software Engineering, Cybersecurity, Project Management & Agile
  • Generated over $30,000+ in sales revenue constructing customized company courses for various Fortune 500 companies
  • Created and scheduled personalized course certifications and bootcamps with working professionals based on required and desired interests
  • Strategized and implemented internally with marketing and IT for the best user experience

Operations Specialist

Ansira
11.2020 - 08.2021
  • Reviewed Subaru advertisements against an established set of guidelines and brand standards, while communicating results to agencies and dealership
  • Provide assistance and knowledge to clients, answered incoming calls/tickets, handled escalations, and resolve any advertising query concerns
  • Work alongside internal Quality Check Coordinators and Operations Leads to ensure accuracy and compliance with program guidelines
  • Completed necessary training and up to date on changes and procedures in SAF, SDC, EPA's and Retail Event Management for Subaru

Senior Service Specialist, Finance

Edward Jones
10.2019 - 05.2020
  • Provided assistance and knowledge to clients, answered incoming calls/tickets, handled escalations, and resolved financial concerns
  • Verified documents for completeness, performed calculations relating to exceptions and corrections, and communicated with financial advisors, internal headquarter associates and vendors
  • Partnered and worked individually to provide branch associates with reliable solutions on the industry laws and regulations
  • Completed necessary training and up to date on changes and procedures in the financial investment industry

Education

Bachelor of Business Administration - International Business

University of Missouri - St Louis
St Louis, MO
08.2019

Communications

Inholland University
Amsterdam, Netherlands

Global Studies

Abu Dhabi University
Abu Dhabi, United Arab Emirates

Skills

  • Quality Check Coordinator for Genesis & Hyundai Compliance and Compensation Claims & Prior Approvals
  • Consult on the creation of onboarding and training materials to support Operations Specialists
  • Experienced in monitoring activities, with a strong background in conducting both web-based and non-web monitors, including broadcast, social media, SEM, and digital banner performance
  • 97% Customer Rating on 5000 Zendesk and Salesforce chats, emails & calls
  • Provide strategic guidance and coaching to marketing agencies and vendors to drive alignment and successful campaigns
  • Operated individually alongside management coordinating SDC Subaru account with 30 dealerships, associating with high-ranking & exclusive guidelines for selective dealerships
  • Pierre Laclede Honors Business Writing Certificate
  • Enrolled in Google Project Management Professional Certificate

Timeline

Sr. Operations Specialist

Ansira
05.2022 - Current

Corporate Relations Specialist

Saint Louis University Workforce Center
01.2022 - 05.2022

Operations Specialist

Ansira
11.2020 - 08.2021

Senior Service Specialist, Finance

Edward Jones
10.2019 - 05.2020

Bachelor of Business Administration - International Business

University of Missouri - St Louis

Communications

Inholland University

Global Studies

Abu Dhabi University

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OMAR ABDELAZIZ