OMAR AGUDELO
Rockville Centre,NY
Summary
Dynamic Systems Engineer with a proven track record at Fiscalia General de la Nacion, showcasing expertise in network configuration and a commitment to exceptional customer service. Excelled in team collaboration and problem-solving, ensuring optimal IT infrastructure performance. Skilled in both technical support and strategic planning, consistently delivering results beyond expectations.
Overview
12
12
years of professional experience
Work History
Server
Cabo a taste of Mexico
Rockville Centre, NY
03.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Delivery Driver
Chicken Coop Colombian Restaurant
Valley Stream, NY
06.2022 - 07.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Systems Engineer
Fiscalia General de la Nacion
, Colombia
02.2018 - 03.2022
- Configured and monitored network devices such as routers, switches, firewalls, and wireless access points.
- Installed and configured server hardware components such as processors, memory modules, hard drives, RAID controllers, power supplies.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
Several Positions
Fiscalia General de la Nacion
, Colombia
02.2013 - 02.2018
- Responsible for providing safe and timely transportation of goods to customers.
- Received, stored and distributed merchandise in warehouse.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Installed, maintained, and repaired residential and commercial cable systems.
Education
Bachelor of Computer Information Systems - Information Technology
University of Quindio
Colombia09-2019
Skills
- Positive and professional
- Customer service
- Team collaboration
- Delivery pickup
- Strategic planning
- Problem-solving
- Clean driving record
- Wiring installation
- Cable installation
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Delivery Driver
Chicken Coop Colombian Restaurant
06.2022 - 07.2024
Server
Cabo a taste of Mexico
03.2022 - Current
Systems Engineer
Fiscalia General de la Nacion
02.2018 - 03.2022
Several Positions
Fiscalia General de la Nacion
02.2013 - 02.2018
Bachelor of Computer Information Systems - Information Technology
University of Quindio
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