Omar Aguilar
Pacoima,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Sr. Industrial Sale Representative
Graybar Electric & Supply
Van Nuys, Ca, CA
05.2019 - Current
- Responded promptly to customer inquiries regarding product features or availability.
- Participated in strategic planning meetings with senior management.
- Monitored competitor activity in order to stay ahead of industry trends.
- Attended trade shows and conferences to promote products and services.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Answered questions and resolved concerns for customer support.
- Consistently met daily performance goals set by management team members.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Provided customer service by answering product and service related questions.
- Established positive relationships with customers through effective communication techniques.
- Greeted customers and responded to inquiries in a timely manner.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Established relationships with existing customers to promote new product or service opportunities.
- Built relationships, earning client trust through listening to drive sales.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Maintained customer interaction and activity records in CRM system.
Inside Sales
Royal Industrial Solutions (CED)
Valencia, CA
06.1996 - 05.2019
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Delivered superior customer support to improve account retention rate.
- Established relationships with key decision makers at target companies.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Conducted outbound calls to existing clients to upsell products or services.
- Contacted new and existing customers to discuss product and service solutions.
- Collaborated with team members to determine strategic sales approaches.
- Assisted in resolving customer complaints in a prompt manner.
- Cross-sold additional products or services based on customer needs.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Leveraged computer system to input customer orders and pricing information.
- Researched customer needs and preferences to identify opportunities for new business.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Participated in trade shows and conventions to generate leads.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Replenished and arranged items to maintain appearance.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CA06-1990
Skills
- Regional sales
- Salesforce CRM
- Contract Management
- Attention to Detail
- Opportunity Identification
- Customer Service
- Adept multi-tasker
- Data Entry
- Exceptional customer service
- Dependable
- Email and Phone Etiquette
- Product Knowledge
- Customer Relationship Building
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Sr. Industrial Sale Representative
Graybar Electric & Supply
05.2019 - Current
Inside Sales
Royal Industrial Solutions (CED)
06.1996 - 05.2019
High School Diploma -
San Fernando Senior High School
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