Omar Ahmed
Customer Service Agent
Doha,Lusail
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Supervisor
Baggage Handling
07.2015 - 03.2020
- Heathrow Airport
- Worked as part of Heathrow Terminal 5 Mitigation Team
- I was responsible for scheduling operations and contractors to ensure adequate and effective resources, allocations including system availability and other operational requirements
- I would prepare the incident reports, shift reports and safety reports on behalf of the management team
- As a team supervisor, I was allocated the responsibility to manage groups of up to forty staff members
- I resolved any problems relating to baggage handling and effectively monitored the flow of baggage in the airports to ensure baggage makes connections and arrives at the correct destination in timely manner
- I would communicate with my staff to ensure a smooth operation of the system and ensure compliance with regulations and a healthy, safe work environment
- I was responsible for signing in and out of the staff and ensuring their safety and efficiency
- I was also responsible for the making sure that there was no congestion, routing errors and control problems within the systems
- Overall, I supervised the service of the baggage handling operations for Heathrow Airport, thereby ensuring first class service for those using our services.
Mail Sorter
Royal Mail
11.2013 - 05.2014
- In this role, I was tasked with the unloading of packages and parcels that were to be delivered across the United Kingdom
- I gained highly transferrable skills such as time management, adaptability and decision making
- Responsible for carefully sorting mail in a neat and orderly fashion under fixed time frames
- Learnt to work effectively and successfully, even under high pressured working conditions.
Programme, Plus Scheme
06.2010 - 09.2013
- During this period, I was actively job seeking
- I participated and volunteered in a number of workshops that were centered around building employable skills such as customer service, collaboration and decision making, all of which equipped me with highly employable skills
- Further examples of these workshops include one-on-one interview preparation practice and programmes focused on online job seeking.
SIA Security Officer
Heathrow Airport
02.2009 - 05.2010
- Responsible for monitoring the cameras constantly and undertaking in depth security checks to ensure the safety of the general public
- Allowing customers to enter and exit the car park in a safe and orderly manner
- Ensuring that cars are parked safely
- Monitoring the car park overnight
- This position equipped me with skills such as being alert, responsibility, organisation and structure
Food Preparation Assistant
Gate Gourmet
01.2007 - 12.2007
- Tasked with checking the hygiene and temperature of the food
- This was to ensure the food was prepared hygienically and was safe to eat according to the food standards and Public Health Organisation
- I was asl tasked with packing food into containers
- Transferring packaged foods to and from storage units
Sales Assistant
TK Maxx
02.2005 - 10.2005
- Assisted customers with all enquires
- Worked on the till and was given the responsibility to cash up at the end of the shift
- Tasked with stacking the shelves in the store and replenishing the shop floor
- Assisted in the warehouse with upcoming deliveries and tagging goods.
Customer Service Assistant
QPR Club Shop
04.2004 - 12.2004
- Serving customers at the till
- Checking for stock on the computer and signing deliveries in
- Opening and closing the shop floors
- This experience enhanced my customer service skills immensely
ASAP Agency
02.2004 - 05.2004
- Packing goods into correct containers and monitoring the number of goods packed
- Packing the van for distribution
- Assisting colleagues with their picking and packing duties
- Signing the delivery sheets.
Education
GCSE - undefined
Villiers High School
01.1991 - 1 1998
Skills
Skills Summaryundefined
Certification
Awards and Acknowledgements
Timeline
Supervisor
Baggage Handling
07.2015 - 03.2020
Mail Sorter
Royal Mail
11.2013 - 05.2014
Programme, Plus Scheme
06.2010 - 09.2013
SIA Security Officer
Heathrow Airport
02.2009 - 05.2010
Food Preparation Assistant
Gate Gourmet
01.2007 - 12.2007
Sales Assistant
TK Maxx
02.2005 - 10.2005
Customer Service Assistant
QPR Club Shop
04.2004 - 12.2004
ASAP Agency
02.2004 - 05.2004
GCSE - undefined
Villiers High School
01.1991 - 1 1998
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