Omar Ahmed
Hialeah,FL
Summary
Over 13 years of leadership experience in the hospitality industry, I have successfully managed and scaled 36 restaurant and bar concepts, overseeing multi-unit operations that consistently drive profitability, operational excellence, and brand prestige. Beginning my career in the kitchen, I developed hands on operational expertise that informs strategic decision making and high performing team leadership. I have worked with high profile celebrity guests, delivering exceptional experiences while maintaining discretion and operational precision. Skilled in brand development, marketing strategy, and revenue growth, I am recognized for building top performing teams, enforcing operational standards, and maintaining flawless compliance and food safety. Adept at navigating high pressure, fast paced environments, I am trusted to grow complex, luxury hospitality operations with measurable results.
Overview
14
14
years of professional experience
Work History
Director of Operations
City Food Hall
05.2025 - Current
- Provided executive oversight for five locations generating approximately $14M in annual revenue, with full accountability for operational performance, scalability, and enterprise execution.
- Partnered directly with the CEO to lead enterprise-wide operational transformation, aligning people, processes, and infrastructure to support sustainable growth.
- Conducted full-scale operational and financial audits across all locations, assessing labor, food cost, vendor performance, compliance, and operational workflows to identify inefficiencies and risk.
- Developed and implemented location-specific and enterprise-level budgets, establishing financial controls, forecasting models, and performance benchmarks for each asset.
- Designed and deployed scalable operating systems, including standardized workflows, staffing models, performance management frameworks, and reporting structures across the portfolio.
- Led a comprehensive organizational restructuring, rebuilding leadership teams, redefining roles, and implementing accountability frameworks to drive consistency and efficiency.
- Owned enterprise talent strategy, overseeing hiring, onboarding, leadership development, and succession planning to support growth at scale.
- Directed the end-to-end development and launch of a full-scale restaurant concept, building operational systems from the ground up, including vendor sourcing, staffing models, compliance readiness, and opening execution.
- Established company-wide vendor systems and partnerships, negotiating contracts, implementing audit standards, and enforcing cost-control and service-level expectations.
- Implemented standardized compliance, food safety, and quality assurance systems to protect the brand and enable confident expansion.
- Served as a hands-on executive leader, ensuring operational execution aligned with strategic objectives while building infrastructure designed for long-term scale.
General Manager
Shoma Bazaar
10.2024 - 06.2025
- Directed operations for Shoma Bazaar Miami, a premier luxury hospitality destination generating $19M+ in annual revenue, reporting directly to Masoud Shojaee, CEO of Shoma Group.
- Oversaw 14 distinct restaurant concepts and a team of 80+ employees, ensuring flawless execution of service, operational excellence, and brand standards across all departments.
- Spearheaded a full operational rescale, redesigning schedules and optimizing labor deployment, resulting in reduced labor costs while sustaining high service levels.
- Drove revenue growth through operational efficiency and strategic staffing, maintaining average daily sales of $45,000+ daily and sales exceeding $1,000,000+ monthly.
- Led brand development and high-profile activations, collaborating with local vendors and executing events that consistently attracted celebrity clientele and high-net-worth guests.
- Partnered with Stephanie Shojaee and the marketing team to premier Shoma Bazaar on Bravo’s The Real Housewives of Miami, amplifying national exposure and brand prestige.
- Managed all vendor relationships, including contract negotiations, audits, and inventory cost oversight, ensuring operational consistency and profitability across multiple concepts.
- Consulted and supported restaurant vendors in full operational setup, including POS implementation, DBPR compliance, and health department readiness, achieving a 100% success rate on health inspections.
- Developed and implemented bar menus and culinary offerings aligned with brand identity, guest expectations, and revenue targets. Liquor sales exceeding $50,000 weekly.
- Expanded responsibilities into multi-department operations oversight, unifying front-of-house, back-of-house, and bar operations for cohesive guest experiences and operational efficiency.
- Recognized as a trusted leader and key driver of the brand’s luxury positioning, consistently delivering exceptional operational results in a high-profile, celebrity-driven environment.
Multi-Unit General Manager
Asian Chao. Chao Cajun. Currito
12.2023 - 10.2024
- Led brand development and operational execution across multiple locations, structuring each unit to meet or exceed targeted KPIs, brand standards, and financial benchmarks.
- Implemented standardized operating models and performance frameworks that increased productivity, improved execution consistency, and strengthened brand alignment at the unit level.
- Held leaders accountable to results through rigorous performance management, KPI tracking, and direct coaching, elevating leadership capability and operational outcomes.
- Set uncompromising expectations for guest experience and operational excellence, ensuring brand integrity while driving repeat business and revenue growth.
- Continuously identified operational gaps and growth opportunities, executing initiatives that improved efficiency, accelerated revenue, and strengthened overall financial performance.
General Manager
Dennys
07.2020 - 09.2023
- Provided strategic leadership for multiple high-volume locations ($2M–$3M per unit), overseeing teams of 100+ employees and driving consistent operational excellence across all sites.
- Directed cross-unit workflows and performance initiatives that reduced overhead costs by 35% and generated $250K+ in profit growth within the first quarter in role.
- Achieved top-tier financial performance by maintaining labor at 16% monthly and 21% annually, reducing overall labor from 32% while preserving service standards and team engagement.
- Ranked 12th district-wide for combined PYTD and YTD performance among all locations.
- Built a culture of accountability and leadership development, improving staffing coverage, retention, and morale across multiple units.
- Implemented standardized inventory management and forecasting systems, reducing waste by 10% and sustaining a 17% positive revenue trend over six consecutive months.
- Analyzed multi-unit P&Ls, labor reports, and customer feedback to identify trends, mitigate risk, and drive operational improvements.
- Directed purchasing and vendor operations, overseeing $10K–$30K in weekly food orders per unit while ensuring strict cost control, inventory accuracy, and timely deliveries.
- Supervised payroll processing and compliance across locations.
Assistant General Manager
Dennys
01.2016 - 05.2020
- Oversaw day-to-day operations across multiple units, with primary responsibility for training and developing teams to company standards while maintaining strict control over food costs, labor, and facility upkeep.
- Ensured full compliance with COVID-19 operational and safety standards, including scheduling, inventory controls, variance tracking, and weekly and monthly audits.
- Achieved a 100% pass rate on all regulatory and internal inspections, including State of Florida health inspections, company audits, and corporate reviews, even during evolving COVID-19 regulations.
- Took proactive ownership of compliance and operational integrity, ensuring the business consistently operated with professionalism, accountability, and a commitment to customer satisfaction.
- Fostered a positive, disciplined work environment focused on accountability, resolution-driven leadership, and continuous improvement, resulting in high team morale and consistent execution.
Chef
Dennys
06.2012 - 01.2016
- Comply with food sanitation requirements and maintain cleanliness of workstation and cooking surfaces through proper handling of food, practicing appropriate food storage, and adhering to personal sanitation and hygiene rules.
- Upheld the highest sanitation and cleanliness standards. Ordered, restocked, and maintained inventories for kitchen.
- Develop food service equipment plans to meet budgetary goals.
- Conduct inspections on kitchen equipment and perform routine cleaning and maintenance in compliance with food safety protocols.
Education
Certification - Business Administration And Management
Miami Dade College
09-2015
Diploma - Hospitality And Tourism Management
Hialeah Gardens High School
Hialeah Gardens06-2012
Skills
- Ensures strict adherence to sanitation, deep-cleaning, and regulatory compliance, consistently exceeding inspection and audit standards
- Delivers exceptional guest experiences through strong communication, decisive leadership, and effective stakeholder management
- Thrives in high-pressure environments, resolving complex operational challenges with sound judgment and efficiency
- Upholds brand standards and company protocols with discipline, reinforcing operational integrity and team accountability
- Curates drink menus and pricing strategies aligned with brand positioning and revenue goals; partners with liquor representatives to execute activations, support marketing initiatives, and secure sponsorships across multiple locations
- Proficient in Toast, Square, ADP, Paychex, and 7shifts, with added IT and systems expertise supporting POS operations, network reliability, and operational continuity
- Brings four years of marketing experience, contributing to brand growth, promotions, and customer engagement
Timeline
Director of Operations
City Food Hall
05.2025 - Current
General Manager
Shoma Bazaar
10.2024 - 06.2025
Multi-Unit General Manager
Asian Chao. Chao Cajun. Currito
12.2023 - 10.2024
General Manager
Dennys
07.2020 - 09.2023
Assistant General Manager
Dennys
01.2016 - 05.2020
Chef
Dennys
06.2012 - 01.2016
Certification - Business Administration And Management
Miami Dade College
Diploma - Hospitality And Tourism Management
Hialeah Gardens High School