Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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OMAR AL-ALI

Plant City,FL

Summary

Communicative Station Manager with exceptional interpersonal skills and a strong ability to manage time and delegate tasks effectively. Skilled in program development, outreach efforts, and station management, with a proven track record of success. A flexible and dedicated professional experienced in overseeing a wide range of material, including internal programs, updating reports, and announcements.

Overview

5
5
years of professional experience

Work History

Store Leader

Dunkin Donuts/Baskin Robbins
07.2019 - 03.2020
  • Promoted to store leader overseeing all aspects of store operation
  • Led teams providing excellent customer service in a demanding and fast-paced environment
  • Conducted end of day cash and register reconciliation, prepared store for fast start on morning shift
  • Facilitated communication and operations between Baskin Robbins and Dunkin Donuts, resulting in increased sales
  • Trained new employees in store operations and customer service.

Management Trainee

Enterprise Mobility
01.2021 - 02.2022
  • I was entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert
  • Mastered the knowledge and skills you need to eventually run my own branch
  • Excelled at customer service, sales and marketing, finance, and operations
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Assistant Branch Manager

Enterprise Mobility
02.2022 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Played an integral role to fleet production management. Oversaw a fleet of over 500 vehicles by organization, communication, and training employees.
  • Trained over 20 employees. Promoted 10 employees and mentored 3 employees.
  • Got promoted to 3 bigger locations to eventually assist in running the biggest local branch in the Southeast.

Station Manager-TPA

Enterprise Mobility
05.2024 - Current
  • Oversaw a fleet of 10k vehicles and over 50 employees at the Tampa International Airport.
  • Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
  • Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
  • Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
  • Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
  • Improved project efficiency by implementing advanced production management tools and methodologies.
  • Responded quickly and professionally to requests from guests, supervisors and production management.

Education

Bachelor of Science - Business Management -

University of South Florida
Tampa, FL
12.2021

Business Administration

American University of Madaba
Amman, Jordan
06.2019

Skills

  • Critical Thinking
  • Problem-solving
  • Multitasking
  • Flexibility
  • Fluent in English and Arabic Languages
  • Communication skills
  • Teamwork
  • Leadership
  • Organizer
  • Trainer
  • Relationship building and management

Additional Information

Comparing this resume with the previous one, I added my internship information and two new certifications with USF., The main change was adding new experience, which is the experience of my internship. I made this change because I wanted my resume to look stronger when I apply to various jobs. Also, another change was being more concise, because I needed to fit all of the experience and the two certifications in one page., The resource I used to update my resume was making an appointment with a career advisor through USF. This was very helpful because the advisor told me exactly what to do to keep my resume professional with the added criteria.

Timeline

Station Manager-TPA

Enterprise Mobility
05.2024 - Current

Assistant Branch Manager

Enterprise Mobility
02.2022 - 05.2024

Management Trainee

Enterprise Mobility
01.2021 - 02.2022

Store Leader

Dunkin Donuts/Baskin Robbins
07.2019 - 03.2020

Bachelor of Science - Business Management -

University of South Florida

Business Administration

American University of Madaba

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OMAR AL-ALI