Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Omar Alcaraz

Avondale,AZ

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Darden Gerenal Manager

Darden Restaurants, Olive Garden
02.2023 - 04.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Restaurant Manager

Darden Restaurants, Olive Garden
03.2019 - 02.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
  • Optimized table turnover rates by closely monitoring dining room flow and efficiently managing reservations.

Line Cook, Sever, Certified Trainer

Darden Restaurants, Olive Garden
01.2014 - 03.2019
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Customer Service Representative

General Dynamics
01.2015 - 05.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Maryvale High School
Phoenix, AZ
05-2014

No Degree -

Maricopa Community Colleges, Glendale Community College
Glendale, AZ
01-2015

Skills

  • Cost Control
  • Training
  • Team Building
  • Project Management
  • Strategic Development
  • Sales Communications
  • Productivity & Performance Management
  • Organizational Development
  • P & L
  • Relationship Building
  • Cash Flow Analysis
  • Revenue & Profit Growth
  • Inventory Management Systems
  • Attention to detail
  • Flexible and adaptable
  • Organizational skills
  • Bilingual

Certification

Servsafe Certification

Languages

Spanish
Native or Bilingual

Timeline

Darden Gerenal Manager

Darden Restaurants, Olive Garden
02.2023 - 04.2025

Restaurant Manager

Darden Restaurants, Olive Garden
03.2019 - 02.2023

Customer Service Representative

General Dynamics
01.2015 - 05.2017

Line Cook, Sever, Certified Trainer

Darden Restaurants, Olive Garden
01.2014 - 03.2019

High School Diploma -

Maryvale High School

No Degree -

Maricopa Community Colleges, Glendale Community College

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Omar Alcaraz