Omar Ali
Denton,TX
Summary
After working as a Customer Service Rep at American Autos for 5 years, this applicant was promoted to Assistant Manager and served in that role for the previous 4 and a half years at the same company.
In total worked at American Autos for nearly 10 years before the owner decided to retire and shut down the business in January 2023.
Since then, this applicant has worked for Randstad, and completed 1 temp work assignment for them successfully from February-April 2023, for a total of 3 months. The assignment was with Sunrun, Inc and was a Data Entry role.
In the time spent working there, handled challenging and unique situations of all kinds in a high-risk environment while maintaining a calm, positive attitude.
This applicant has strong emotional intelligence and excellent interpersonal skills that makes me highly suited for customer service and management roles.
Also highly experienced with data entry, auditing, and financial work and have skills in properly documenting and handling money.
Recently graduated from University of North Texas in June 2023.
Have a Bachelor's degree in Integrated Studies with a focus on Business Management and Financial Services.
Overview
10
10
years of professional experience
Work History
Temp Worker
Randstad
02.2023 - Current
- Completed assignment with Sunrun Inc from Randstad from early February 2023 until late April 2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Data entry
- Collaborated with other employees to handle larger projects and assignments
Assistant Manager
American Autos
07.2018 - 01.2023
- Handled scheduling, especially for front desk
- Data entry in multiple different computerized systems. Payroll, parts inventory, financials, etc.
- Auditing of other employees data entry, particularly concerning financials and inventory
- Answering phone and outbound calls to deal with customers, local government, related businesses, deliveries, parts orders, etc. Typically dealt with over 35 calls per day.
- Secured necessary environmental, tax, and property permits, and kept them renewed, with city of Plano.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Pushed sales of products and services, as well as ensuring all customers knew of our seasonal specials and deals
- Supervised day-to-day operations to meet performance, quality and service expectations.
- I took care of complaints, concerns, comments and questions levied forth by customers, particularly those where management was specifically requested, either in person or over phone
- Filled in where needed when there were gaps in duties due to scheduling or someone calling in sick, etc.
- Ensure all front desk staff is providing courteous service, and making sure they let customers know about our rewards program
- Train new hires on duties, particularly front desk, selling, and data entry.
- Stocking product and ordering new product.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
Customer Service Representative
American Autos
07.2013 - 07.2018
- J U LY 2 013 — J U LY 2 017
- I worked at front desk of auto repair shop
- Answering phone, and placing necessary outbound calls (verifying appointments, parts ordering).
- Data Entry, concerning daily tasks, incidents, and more.
- Tire bay, oil change bay, etc), received complains, concerns, and comments whether in person or on phone
- I worked to give knowledgeable, and helpful answers to customers and potential customers, with goal of ensuring they left having felt that it was a good decision to choose us and even if not, that my service alone was at least satisfactory to them
- I also communicated concerns to management and helped to maintain proper customer flow.
Education
Master of Arts - Integrated Studies
University of North Texas
Denton, MT06.2023
High School Diploma -
Denton High School
Denton, TX06.2013
Skills
- Data Entry
- Customer Service
- Management
- Computer Skills (microsoft excel, Word, Adobe, etc)
- Order Processing
- Stock Management
- Invoice Preparation and Processing
- Money Handling Abilities
- Retail Sales Customer Service
- Payroll Software Skills
- Training
- Clerical Support
Timeline
Temp Worker
Randstad
02.2023 - Current
Assistant Manager
American Autos
07.2018 - 01.2023
Customer Service Representative
American Autos
07.2013 - 07.2018
Master of Arts - Integrated Studies
University of North Texas
High School Diploma -
Denton High School
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