Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Omar Ali

Nairobi

Summary

Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.

Overview

5
5
years of professional experience

Work History

University teacher

International University of Africa(IUA)
  • Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Used different learning modes and types of technology to engage students in achieving learning outcomes.
  • Researched and selected course texts and supplemental learning materials.
  • Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
  • Created dynamic learning environment that valued instructor and student interaction.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Provided students with constructive, encouraging and corrective feedback.
  • Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
  • Developed diversified course curriculum to meet regulatory standards and support learning objectives.
  • Graded tests and assignments and uploaded to school database.

Remittance Teller

Tawakal Express
02.2018 - 04.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with training of new tellers on policies and procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Head Of Mosques

Islamic Center Of IUA
02.2017 - 03.2018
  • Manage islamic lectures going on various mosques
  • awarding graduate students certification and grades according to islamic lectures
  • hired imams and muads of varous mosques under me

Education

Master's degree -

International University of Africa(IUA)

Bachelor of Islamic Studies -

International University of Africa(IUA)
01.2022

High school - Art

Al-Faruk
01.2016

Skills

  • Good use of Microsoft office
  • Full English capabilities of internet application
  • [Area of Study] Instruction
  • Academic Advisory
  • Test Proctoring
  • Student Engagement
  • Grading and Reporting
  • Workshops and Seminars
  • Public Speaking
  • Progress Reporting
  • Academic Counseling
  • Performance Evaluations

Languages

Somali
Arabic
English

Personal Information

  • Date of Birth: 03/03/91
  • Gender: Male
  • Marital Status: Single

Timeline

Remittance Teller

Tawakal Express
02.2018 - 04.2022

Head Of Mosques

Islamic Center Of IUA
02.2017 - 03.2018

University teacher

International University of Africa(IUA)

Master's degree -

International University of Africa(IUA)

Bachelor of Islamic Studies -

International University of Africa(IUA)

High school - Art

Al-Faruk

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Omar Ali