Omar Alikhan
Summary
Marketing and operations professional with 3+ years of experience solving complex business challenges, optimizing campaigns, and delivering value-impact results. Proven track record in managing back-end operations, improving client retention, and driving campaign success. Exceptional communication skills, adaptability, and a highly driven team player committed to supporting organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Credico
06.2023 - Current
- Managed back end operations for the Verizon Wireless campaign, reducing client attrition by 10% through data-driven strategy.
- Acted as liaison between Verizon, sales teams, and call centers, exceeding sales and service goals.
- Oversaw business trip logistics, improving on-time execution by 10%.
- Led compliance initiatives, ensuring 100% adherence to industry regulations.
- Analyzed client data and KPIs, improving campaign performance and client satisfaction by 20%.
- Coordinated hardware logistics, reducing device shortages and improving inventory management by 30%.
- Collaborated cross-functionally to resolve issues and strengthen client relationships.
Digital Marketing Analyst
Pivotal Learning Group
04.2022 - 06.2023
- Collaborate with the sales and operations team to gather and analyze student and trainee insights to effectively create high-impact campaigns.
- Lead management in effective decision-making on campaign optimization using methods such as A/B testing and surveys.
- Work with marketing vendors and sales to provide valuable content and optimized sales funnels and customer intent.
- Report on marketing funnel KPIs that lead to identifying areas of improvement from awareness to conversion.
Operations Analyst
Central Care Testing
10.2021 - 04.2022
- Evaluated patient feedback and performed improvements for business operations. Increased CSAT score by 20%.
- Led sales, finance, human resources, safety, and compliance through project execution.
- Coordinated and managed clinical and non-clinical staff scheduling to accomplish optimum coverage.
- Investigated and developed implementation of tools and skills necessary to improve productivity, effectiveness, quality, and customer service, and reduce costs.
Staff Intern
AMES Engineering, Inc.
10.2018 - 04.2020
- Prepared meeting materials and assisted with the development of PowerPoints for executive Steercos.
- Scheduled and coordinated meetings and conference calls for project teams.
- Recorded minutes for various meetings and archived in electronic folders.
- Prepared and modified documents including correspondence, reports, drafts, memos, and emails
Education
Bachelor of Science - Business Management
The University of Illinois At Chicago
Bachelor of Science - Entrepreneurship
The University of Illinois At Chicago
Skills
- Analytical Thinking Skills
- Strong Communication Skills
- Market Research
- Campaign Management
- Data Analysis
- Detail Oriented
- Team Player and Cross-Functional
TECHNICAL SKILLS
- Salesforce
- Tableau, Power BI
- Microsoft Word, PowerPoint, Excel
- Google Analytics
- Social Media (Facebook/Instagram, etc)
- Digital Marketing
- SQL
- WordPress
- Smart Leads
- SEO
- Keynote
- Google Ads
Certification
- Business Analyst Essentials
- Agile Essentials
- UX Design (General Assembly)
Timeline
Account Manager
Credico
06.2023 - Current
Digital Marketing Analyst
Pivotal Learning Group
04.2022 - 06.2023
Operations Analyst
Central Care Testing
10.2021 - 04.2022
Staff Intern
AMES Engineering, Inc.
10.2018 - 04.2020
Bachelor of Science - Business Management
The University of Illinois At Chicago
Bachelor of Science - Entrepreneurship
The University of Illinois At Chicago
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