Omar Rivera

• Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.

• Experience writing structural repair estimates.

• Experience estimating heavy machinery, (Peterbuild & International) builds.

• Experience Estimating large trucks, (Ford Transit & Econoline)

• Experience preparing detailed repair plan estimates according to OEM repair procedures.

• Gathered material costs for accurate repair procedures on initial teardowns.

• Researched OEM repair procedures for all welding and sectioning procedures.

• Provided comprehensive training to junior estimators, enhancing team capabilities and

improving overall departmental productivity.

• Managed CCC's repair plan to improve overall cycle time.

• Documented damage with photographs and detailed written descriptions.
• Provided quotes on repairs with great accuracy, taking into consideration multiple DRP guidelines.
• Completed accurate repair estimates on all types of make & models in order to maximize company profit.
• Liaised between car owners and insurance agencies about auto damage and insurance claims.
• Used CCC Quick Valuation to calculate total loss damages and claim values for Allstate Claims.
• Set expectations with clients on plans for repairs & communicated possible delays within the repair process.
• Added value to the business by maximizing profits for non-included operations in CCC Motor guide.
• Ability to match non-DRP supplements within a timely manner (30mins or less.)

• Replaced and repaired vehicle parts according to Toyota & Lexus repair manual instructions.
• Inspected new parts and areas of repair to verify correctness and quality.
• Evaluated & documented OEM manufacturer schematics, DTC's, and service documentation to educate customers as well as insurance providers about necessary repair procedures, non-reusable parts & materials required to repair the existing damages back to pre-loss condition.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Carried out day-day-day duties accurately and efficiently.
• Distributed approved supplements to appropriate technicians to complete repairs.
• Prepared 80% of all preliminary repair plans for all walk-ins.

• Trained new employees on proper detailing protocols and CSR standards.
• Eased team transitions and new employee orientation through effective training and development.
• Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Drafted invoices for parts, materials, sublets, & closing repair orders.
• Interacted well with insurance companies, parts vendors, body shop technicians, and customers to build connections and nurture relationships.
• Negotiated price and services with customers, vendors, & insurance providers to decrease expenses and increase profit.
• Directed management meetings to meet production schedule objectives & set daily/monthly goals.
• Worked directly with the body shop owner including all company personnel in order to discuss strategy, brainstorm, mitigate business risk, production delays & address repair issues.
• Managed daily operations of parts & repair planning, blueprinting forward-thinking strategies to accomplish profit & efficient cycle times.
• Upheld great standards of leadership & quality control for all employees, consistently leading by example for best-in-class results ensuring quality craftsmanship on all repair orders improving overall customer experience.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports on every supplement created.
• Reported issues to higher management with great detail & transparency, protecting our company brand image & integrity.
• Identified special customer needs, set repair plan expectations, negotiated price, & closed profitable repair orders with high success rate.
• Organized production schedule & set repair appointments to forecast daily performance trends & enhance company cycle time metrics.
• Independently order & mirror match parts while performing estimating roles & assisting in production management, resulting in approximate $1.5 million dollar increase in annual gross profit.
• Tracked & generated new opportunities & repair appointments in CCC One through body shop DRP programs & open shop assignments to acquire new clients & increase monthly gross profit.
• Implement company policy by providing customer transparency, effectively explaining repair plan procedures to insurance providers, & body shop personnel to establishing new customer loyalty & overall satisfaction.
• Inspected minor to heavy collisions per appointment in order to create preliminary repair plans in CCC One.
• Inspected new parts and areas of repair to verify correctness and quality.