Omar Armenta
El Paso
Summary
Dynamic Team Leader with a proven track record in enhancing team productivity and boosting patient satisfaction. Skilled in conflict resolution and visionary thinking, I foster a culture of accountability and continuous improvement, consistently achieving departmental goals while prioritizing exceptional customer service. Bilingual communicator dedicated to professional growth. Hardworking and reliable Sonographer with a robust background in vascular and general ultrasound.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Memorial Medical Center
07.2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Proactively identified and addressed potential risks to patient safety by continuously monitoring team performance and implementing preventive measures.
- Increased patient satisfaction scores by consistently prioritizing exceptional customer service and compassionate care.
- Contributed to the overall success of the healthcare organization by actively participating in strategic planning sessions and collaborating with other department leaders.
- Managed complex cases effectively by coordinating efforts between multiple specialists and support staff members.
- Established a culture of continuous improvement within the team, encouraging innovation and adaptation to best practices.
- Completed necessary reports and documentation on time and to specifications.
- Disinfected tools, equipment and surfaces between patients.
Ultrasound Instructor
El Paso Community College
05.2021 - Current
- Prepared graduates for certification exams through comprehensive review sessions focused on key concepts and test-taking strategies.
- Assisted in curriculum development to ensure up-to-date content and industry relevance for students pursuing careers in the ultrasound field.
- Designed interactive multimedia presentations that effectively conveyed complex principles of ultrasound technology to enhance understanding among learners.
- Improved student comprehension by incorporating real-life examples and case studies into ultrasound lessons.
- Adapted instructional methods based on diverse learning styles and needs of each student, maximizing their potential for success.
- Evaluated student progress through regular assessments and provided constructive feedback for improvement.
- Enhanced student engagement with hands-on activities, demonstrations, and group projects related to ultrasound technology.
- Provided educational lectures and facilitated discussions on weekly basis.
Registered Vascular Sonographer
Physicians Vascular Services
07.2019 - 07.2023
- Operated mobile imaging equipment to capture medical
information at patients' bedsides. - Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
- Consistently met performance metrics related to exam volume without sacrificing quality or patient safety measures.
- Maintained highest levels of quality, safety and patient confidentiality by following clinical and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Assisted in the development of departmental protocols for vascular ultrasound examinations, ensuring consistency across all clinical practices.
- Improved patient care by conducting accurate vascular ultrasound examinations in a timely manner.
- Identified potential issues or anomalies during exams, promptly notifying physicians for further evaluation if necessary.
- Used ultrasound equipment to produce and record images of internal structures, blood movements, bodily masses and target concerns such as fluid accumulations.
- Collaborated with other diagnostic imaging professionals to optimize patient care, sharing expertise in vascular sonography when necessary.
- Provided oral, written and evidentiary summaries of scans to help physicians make accurate medical diagnoses.
- Adjusted patient positions to obtain best sites and angles to obtain necessary information from each scan.
- Obtained written consent from patients to perform procedures and upheld HIPAA, legal and facility standards in all actions.
Restaurant Waiter
Anson 11
02.2016 - 06.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Contributed to a positive work culture by maintaining a professional attitude and actively participating in team-building activities.
- Delivered exceptional fine-dining experiences for clients, leading to increased loyalty and repeat business.
- Reduced order errors by accurately recording guest preferences and communicating them clearly to the kitchen staff.
- Boosted efficiency during busy periods by multitasking effectively, attending to multiple tables simultaneously without compromising service quality.
- Promoted positive guest feedback by consistently delivering high-quality service with a friendly demeanor.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant''s reputation for excellence in hygiene standards.
Education
Associate of Science - Sonography
El Paso Community College
El Paso, TX05-2020
Eastwood High School
El Paso, TX05-2008
Skills
- Team leadership and motivation
- Conflict resolution
- Motivating teams
- Relationship building
- Visionary thinking
- Goal oriented
- Problem solver
- Bilingual
- Fast learner
- Great Communicator
Certification
- Abdomen ARDMS 2020
- Vascular ARDMS 2020
Timeline
Team Leader Manager
Memorial Medical Center
07.2023 - Current
Ultrasound Instructor
El Paso Community College
05.2021 - Current
Registered Vascular Sonographer
Physicians Vascular Services
07.2019 - 07.2023
Restaurant Waiter
Anson 11
02.2016 - 06.2019
Associate of Science - Sonography
El Paso Community College
Eastwood High School