Omar A Ruiz
Tamarac,Florida
Summary
Continuing my professional growth within an established company.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
38
38
years of professional experience
Work History
Assistant Store Manager
Perry Ellis International
03.2022 - 12.2025
- Led daily store operations, ensuring compliance with corporate policies and standards.
- Mentored staff on customer service excellence and sales techniques to enhance team performance.
- Streamlined operational processes, resulting in improved efficiency across store functions and workflows.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Collaborated with marketing teams to execute promotions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Store Manager
Starbucks, Chartwells NOVA Southeastern University
06.2021 - 08.2021
- Managed the store in preparation for the beginning of the 2021-2022 college year
- In Charge of all duties for the store including- Hiring, Scheduling, Payroll, Inventory, Ordering, Receiving, Marketing, POS System, training and Food Service Safety and Health Standards.
- Completed Starbuck Academy 100, 200 & 300 / Certified Manager Servsafe
Assistant Store Manager
The Disney Store, Aventura
10.2000 - 03.2021
- Supported the General/Store Manager by participating in the day-to-day operations
- Used metrics to assess business performance – Sales Equations (sales and KPIs), Controllable Expenses (shrink and payroll) and Mystery Shop Score. Upholds all company policies and procedures. Maintained Store Visual Standards and Synergy between units. Involved in the planning and execution of the yearly Store Inventory counts, sales, promotions and marketing set up.
- Supported the recruitment, retention and development of a diverse range of talented people. Managed schedules and payroll. Served as Leader on Duty to coach, motivate and lead by example holding self and others accountable to high performance standards. Utilized coaching and feedback to drive productivity and morale of the team. Maintained a positive work environment. Encouraged creative thinking and supported risk taking.
- Assisted multiple stores including Puerto Rico with New Store Openings, Store Closings and running the business in the absence of the Store Managers.
Entertainment Dept.
Walt Disney World, Lake Buena Vista
06.1988 - 10.2000
- Performer, Attendant, Coordinator, and Parade Float Operator
- Performed multiple duties related to Guest Service, Performance, and Show. Assisted in the training and development of the Cast ensuring the smooth and safe execution of numerous Shows, Parades and Special Character appearances. Proficient in all operating float levels.
- Acted as a liaison between the Cast and Management Team. As the “eyes and ears” for the character performers, delivered exceptional Guest Service.
Education
Business Administration
Hillsborough Community College
Tampa05.1985
Skills
- Leader with proven Manager, Sales, Customer Service, Inventory, & Organizational skills
- Managed a team utilizing key performance indicators to analyze business trends
- Facilitated the training of a well rounded team using company tools, feedback and experience
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Attention to detail
- Staff supervision
- Employee scheduling
- Hiring and training
- Pricing and markdowns
- Mentoring and coaching
- Loss prevention
LANGUAGES
Bilingual
Fluent in English & Spanish
Timeline
Assistant Store Manager
Perry Ellis International
03.2022 - 12.2025
Store Manager
Starbucks, Chartwells NOVA Southeastern University
06.2021 - 08.2021
Assistant Store Manager
The Disney Store, Aventura
10.2000 - 03.2021
Entertainment Dept.
Walt Disney World, Lake Buena Vista
06.1988 - 10.2000
Business Administration
Hillsborough Community College