Omar Avelar
311 Ferndale Ave. South San Francisco,CA
Summary
Dedicated professional with a strong background in technical analysis and systems maintenance. Recognized for delivering exceptional customer service and driving successful project outcomes, focusing on security and risk mitigation. Accomplished Desktop Engineering lead with proven track record in interim management roles.
Overview
20
20
years of professional experience
Work History
Lead Desktop Engineer
JPMorgan Chase
San Francisco, California
07.2023 - 09.2025
- Represented desktop engineering during migration of systems from First Republic Bank to JP Morgan Chase
- Coordinated application decommissions with project and business teams to ensure continuity
- Managed system and application patch deployments, minimizing risk throughout transition
- Completed detailed reports for all department-owned applications per FDIC and JP Morgan Chase procedures
- Provided evidence to regulatory agencies demonstrating compliance with team procedures and operations
Lead Desktop Engineer
First Republic Bank
San Francisco, California
11.2008 - 06.2023
- Managed offshore desktop engineering team
- Coordinated deployments and represented all changes during bi-weekly change management meetings. Led the team's change management process from inception to execution
- Interim manager for onsite desktop engineering team during management turnover
- Partnered with team members to address and solve IT-related issues effectively
- Orchestrated Windows 10 upgrade utilizing image-based approach for 7,000 endpoints
- Directed migration of 3,000 Citrix virtual desktop instances onto enhanced infrastructure
- Implemented antivirus and malware protection and DLP tools, decreasing security incidents
- Diagnosed and remediated hardware, software, and network issues, minimizing downtime
- Provided excellent customer service, resolving issues promptly and maintaining high satisfaction level
- Enhanced and secured systems through regular updates and patches, ensuring adherence to IT security standards in collaboration with Vulnerability Management team members
- Leveraged ServiceNow to monitor and prioritize support requests and incidents, enhancing response times and resolution rates
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users
Desktop Engineer
Mervyn's
Hayward, California
12.2005 - 10.2008
- Executed endpoint replacement and imaging for 800 devices during migration from Target systems
- Partnered with Server and Network teams to achieve on-site SMS implementation
- Played key role in Desktop Engineering team, enabling seamless transition after company sale
- Supported comprehensive migration efforts to ensure efficiency and reliability of systems
- Leveraged Installshield to generate application packages and App-V packages for distribution via SMS
- Transitioned SMS to SCCM for enhanced system management
- Executive support for senior leadership and administrative staff
- Collaborated with team members to resolve IT-related problems efficiently.
Education
Associate of Applied Science -
Heald College
CASkills
- Effective communication
- Project coordination and management
- Incident management
- Patch management
- Change management
- Technical analysis
- Systems maintenance
- Endpoint security
- Vulnerability management and risk mitigation
- Regulatory compliance
- Team leadership
- Project oversight
- Quality assurance controls
- Training and mentoring
- Agile
- SCCM
- Windows Enterprise
- Azure/Intune
- O365
- Citrix
- ServiceNow
- Vendor coordination
- ITSM
Timeline
Lead Desktop Engineer
JPMorgan Chase
07.2023 - 09.2025
Lead Desktop Engineer
First Republic Bank
11.2008 - 06.2023
Desktop Engineer
Mervyn's
12.2005 - 10.2008
Associate of Applied Science -
Heald College