Omar Awad
New York,NY
Summary
Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with knowledge and dedication to going beyond to properly complete tasks. Hardworking [server and busser] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden Restaurant
Brooklyn, NY
06.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Busser
Olive Garden Restaurant
Brooklyn, NY
06.2023 - Current
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Ensured that each table was properly set before seating guests.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Maintained a friendly attitude towards customers at all times.
- Provided assistance to other bussers or waitstaff when needed.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Wiped down and cleaned chairs, booths and highchairs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Helped employees complete required activities during peak periods.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Notified manager of issues with equipment or breakage.
- Effectively multitasked within fast-paced environment.
- Stocked service stations with ice, napkins and straws.
- Supported serving staff in delivering accurate and well-presented food orders.
Crew Member
McDonald's
Brooklyn, NY
06.2021 - 05.2023
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packed fast food products in approved containers, cups and bags.
- Took orders from patrons and input selections into store computer system.
- Drove team success by quickly completing assigned tasks.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves and cases with new or transferred items.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Explained current promotional information and items to patrons.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Assisted management with inventory control and stock ordering.
- Assisted patrons in making menu selections.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Brewed and served coffee and tea with preferred add-ins.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Tailored orders to address customer allergies and gluten concerns.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
Bachelor of Science - Nursing
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Line Efficiency
- Safety
- Team Contributions
- Product cross-selling
- Workplace Efficiency
- Inventory restocking
- Payment transactions
- Food service standards
- Guest service
- Opening and closing procedures
- Meal prep
- Cash register operations
- Guest inquiries
- Issue resolution
- Order Management
- Guest Engagement
- Food inspection
- Table Setting
- Table Bussing
- Beverage Preparation
- Supply Restocking
- Food Running
- Safe Food Handling
- Strong Work Ethic
- Positive and professional
- POS operation
- Menu Memorization
- Table setting arrangements
- Guest Relations Management
- Sales Techniques
- Performance Improvement
- Guest Seating
- Cash Handling
- Sales expertise
- Order Accuracy
- Quality Control
- Liquor, wine, and food service
- Effective customer upselling
- Professional Appearance
- Regulatory Compliance
- Dining customer service
- Item promotion
- Check payment processing
- Food station setup
- Food safety understanding
- High-volume dining
- Special dietary requirements
References
References available upon request.
Timeline
Server
Olive Garden Restaurant
06.2023 - Current
Busser
Olive Garden Restaurant
06.2023 - Current
Crew Member
McDonald's
06.2021 - 05.2023
Bachelor of Science - Nursing
College of Staten Island of The City University of New York
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